Patient Service Representative

Patient Service Representative DrumHill Pediatrics North Chelmsford, MA Job Details Full-time 3 hours ago Benefits Profit sharing Paid training Health insurance 401(k) Paid time off 401(k) matching Employee discount Opportunities for advancement Flexible schedule Retirement plan Paid sick time Qualifications Insurance verification Medical software Phone communication Medical office experience Greeting customers Medical scheduling Administrative experience Medical administrative support Patient interaction Patient charting Managing patient records Communication skills Entry level Client interaction via phone calls Full Job Description DrumHill Pediatrics is seeking a Full time Medical Office receptionist during the week from 8:00 am - 5 pm to join our team. Please new and local applicants only apply. Company Overview DrumHill Pediatrics is a state-of-the-art medical office staffed with board-certified pediatricians and an experienced team dedicated to providing a warm, nurturing environment for children and their families. Our focus is on delivering compassionate, comprehensive pediatric care in a welcoming setting. Job Summary We are seeking a dedicated and detail-oriented Patient Service Representative to serve as the first point of contact for our patients and their families. The ideal candidate will possess excellent communication skills, a strong understanding of medical office procedures, and a passion for delivering exceptional customer service. In this role, you will manage patient interactions, coordinate appointments, and support administrative functions to ensure smooth clinic operations. Duties Greet patients warmly and professionally upon arrival, creating a positive first impression. Schedule, confirm, and reschedule patient appointments efficiently using medical scheduling software. Collect and verify patient information, including insurance details and personal data, ensuring accuracy and completeness. Answer phone calls promptly, addressing inquiries related to appointments, billing, or medical questions with clarity and professionalism. Maintain organized patient records in compliance with privacy regulations and office policies. Assist with check-in and check-out processes, including collecting co-pays and providing necessary forms or instructions. Support medical staff by preparing patient charts and ensuring all necessary documentation is available for appointments.

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Health insurance Opportunities for advancement Paid sick time Paid time off Paid training Profit sharing Retirement plan

Work Location:

In person