Payroll Help Desk Clerk

Payroll Helpdesk Clerk Location:

North Canton, OH Job Type:

Full-Time /

Day Shift Salary:

$19.00 to $21.00 per hour Position Summary PrideStaff is seeking a customer-focused Payroll Helpdesk Clerk to serve as the first point of contact for employee payroll inquiries. In this role, you will provide timely, accurate support regarding pay, deductions, and payroll processes, ensuring a high level of customer service and strict confidentiality. You will receive formal training, and additional on the job training to help you be successful. This is an opportunity to join a strong company with a lot of career advancement opportunities.

Key Responsibilities Employee Support:

Respond to payroll inquiries via phone, email, or ticketing systems. Assist employees with paycheck, tax, deduction, and direct deposit questions.

Issue Resolution:

Investigate and resolve basic payroll discrepancies (e.g., missing hours, incorrect pay). Escalate complex issues to payroll specialists or management.

Data Verification:

Assist with data updates including direct deposit changes, address updates, and tax forms.

Collaboration & Reporting:

Coordinate across departments to resolve cases , maintain accurate documentation , and utilize systems like ADP, Workday, or ServiceNow.

Job Qualifications Education:

High school diploma or equivalent required (Associate degree preferred).

Experience:

1-3 years of experience in customer service, administrative support, or a payroll-related role.

Technical Skills:

Basic understanding of payroll terminology ; experience with payroll/HR systems (ADP, Paychex, Workday, etc.) or ticketing systems is a strong plus.

Core Competencies:

Exceptional communication skills , high attention to detail , and the absolute discretion to handle confidential data. Why this position? Our client is a national leader in their industry offering great benefits, a friendly environment where leaders actively support their team. This is an opportunity to join a great company with lots of opportunity for advancement.