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Job Description
P osition:
House Manager Organization:
NextStop Theatre Company Location:
269 Sunset Park Drive, Herndon, Virginia 20170
Employment Type:
Part Time Compensation:
$15.50
Per Hour Application Deadline:
Open until filled N extStop Theatre Company, in Herndon, Virginia, is seeking outgoing, enthusiastic, and motivated individuals to serve as House Managers. House Managers are the face of our organization. They welcome patrons to the theater, oversee onsite ticket and concessions sales, and are responsible for smooth front of house operations during a performance (lobby and theater seating area). They make the patrons feel at home in the theater and respond to any questions or concerns raised. House Managers are also r esponsible for the safety and well-being of the patrons, cast and crew during a performance at the theater. This position reports directly to the Lead House Manager. N extStop Theatre is deeply committed to the never-finished work of making our organization one that is fully rooted in equity, diversity, accessibility, and inclusion. Black, indigenous, people of color, queer, t rans, and people of all gender identities and expressions are strongly encouraged to apply. Furthermore, we encourage all candidates who feel that they could be successful in the position, regardless of whether t hey meet the exact experience and skills listed, to apply. We welcome the opportunity to have a discussion with you about how you envision bringing value to our organization through this position.
Primary Responsibilities Include:
Ensure the theatre, lobby, and guest service areas are in guest-ready condition in preparation for patron arrival and after patron departure. Communicate and coordinate with Stage Management to allow a seamless turnover of the house, lobby, and stage areas at house loading, show start, intermission and audience exit. Supervise and train volunteer ushers to ensure patrons are provided a warm welcome, h ospitable atmosphere, and organized crowd-control. Oversee and perform box office and concessions cash and credit sales transactions using computerized point of purchase systems in a fast-paced environment, often with competing p riorities, while promoting NextStop premium products and services. P romote, prepare and serve both hot and cold alcoholic and non-alcoholic beverages Resolve patron complaints in a professional and respectful manner and document patron feedback. Assist performance run crew in changeover from/to "Pre-Show," "Top of Show," and "Intermission" lobby setup, including potentially assisting run crew during the show P erform end of day cash register reconciliation and deposits. Ensure 100% compliance with established safety guidelines, emergency preparedness protocols, and incident reporting requirements. Additional related tasks as required.
Necessary Qualifications:
E xcellent interpersonal and communication skills. Exceptional customer service skills. Ability to multi-task under pressure and prioritize multiple activities within a short timeframe. A bility to effectively collaborate with front-of-house team members, as well as production staff, a nd artists toward the shared goal of creating a positive experience for all. Flexible work schedule, including nights, weekends, and holidays.
Desired Skills and Qualifications:
Prior guest services experience. Prior cash handling experience. Knowledge of ADA and experience assisting disabled or elderly patrons in a customer service environment. Experience providing proactive guest service recovery and/or patron complaint resolution. Demonstrated computer proficiency within a Windows/Google Suite environment. Willingness to learn new software applications.
Working Conditions:
Part-time hourly position working at theater locations and remotely. Work hours are in alignment with show and event performances which are typically scheduled on weeknights, weekend nights and weekend afternoon hours. Employees are paid monthly. Applicants should submit a resume and/or letter of interest and related skills via email to recruiting@nextstoptheatre.org. Position will be posted until filled.
About NextStop Theatre Company:
NextStop Theatre Company is an award-winning professional theatre company in the heart of Herndon, VA. Located minutes away from Reston Town Center, Historic Downtown Herndon, Dulles Airport, and the Herndon Silver Line Metro Station, the company has established a strong regional reputation for producing critically acclaimed productions and educational programs, while showcasing a wide array of local talent and arts relevant to the community.
