PERS Field Tech / Scheduling Coordinator

Self-Direct, Inc. provides high quality care to individuals in NYS who are at risk of nursing home placement, or who need extra care at home or in the community. Our goal is to help clients maintain their independence and live a safe and healthy lifestyle. About the job Self-Direct, Inc. is looking for a motivated and adaptable PERS Field Tech / Scheduling Coordinator to join our PERS team. This unique dual role blends office-based coordination with hands-on fieldwork — you'll manage scheduling and customer communications while also traveling to client homes to install equipment, provide training, and resolve technical issues. If you thrive in a role where no two days are exactly alike, this is the position for you. Key Responsibilities Scheduling & Customer Service Receive, schedule, and coordinate PERS installations, service calls, and discontinuances Handle incoming customer calls including complaints and concerns; follow up and document all issues Sign on new customers over the phone and provide phone-based training Troubleshoot service calls with vendor technical support Communicate all customer changes and concerns to case managers or natural supports Field Operations & Technical Services Perform PERS equipment installations, disconnect pickups, and technical service calls in the field Thoroughly train clients and household members on all equipment, processes, and paperwork Troubleshoot equipment issues in the field to expedite resolution Prepare all field documentation and complete service call and pick-up tickets Administrative & Inventory Management Track and maintain PERS equipment inventory; clean and maintain equipment as needed Prepare PERS installation folders, contracts, and change forms Maintain accurate filing and departmental records Review, track, and troubleshoot daily reports promptly, including on-call duties Qualifications Education & Experience B.A. or Associate's degree with one (1) year of similar experience preferred; OR Three (3) years of relevant working experience in a similar role Skills & Attributes Ability to exercise good judgment and remain calm in crisis situations Comfortable working in both office and field environments Strong attention to detail with excellent organizational, verbal, and written communication skills Ability to interact effectively with a wide range of people Capable of managing a variety of tasks and completing each thoroughly and on time Ability to read and write English fluently Compensation & Benefits $45,000 - $48,000 per year, depending on experience Medical, dental, and vision insurance Paid time off (PTO) and paid holidays 401(k) retirement plan Ready to make an impact? Apply today!

Pay:

$45,000.00 - $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person