Pool Ambassador

Overview:

The Ambassador is responsible for greeting and checking credentials for pool entry. S/he will be responsible for assuring sales of outdoor amenity, as well as food and beverage delivery to waiting guests. The Ambassador will always conduct them self in a manner that supports the

Core Values of Sunriver Resort:

Trust, Open & Honest Communication, and Commitment. The Ambassador shall strive to provide exceptional service to our pool guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities:

Plans and coordinates flow of guests at the Cove Greets incoming guests Have a daily In-House list as well as VIP list Cleans and resets lounge chairs and dining area as needed- opens\closes umbrellas daily Ensures guests are comfortable and welcome if required to wait Responds to guests' questions in a professional manner Maximizes the seating of the Cove Attends mandatory monthly department meetings Assists servers, bussers and bartenders with refilling beverages and/or clearing lounge chairs Delivers food to guests using assigned seating chart Rotates through the slide attendant position daily, working with the lifeguard to ensure guests use the water slide safely and one at a time Completes all assigned side-work, obtaining MOD or Supervisor signature when complete Informs server, bar staff or manager of any potential guest issues Familiarizes him/herself with menu & make recommendations on menu as needed Remove soiled towels as guests are complete with them Prep Cabanas for each guest, cleaning up afterwards Assists servers with monitoring lounge chairs for customer satisfaction, quality and additional service Maintains water service station, garbage removal and food service condiments Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest Maintains an up to date working knowledge of all resort amenities as well as any special events Interacts with resort staff in a professional manner, assisting other departments with necessary information Addresses any guest issue promptly and with concern Offers guests assistance with resort directions, activity suggestions, etc. Provides assistance to pool staff as needed

Qualifications:

High school education preferred Prior food and beverage experience preferred At least six months customer service experience preferred Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers Card Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat); Must be able to frequently lift and carry up to 25 lbs at shoulder height,