Pre-Arrival Supervisor - SC, Beaufort - Job

TITLE Pre-Arrival Supervisor

ABOUT THE ORGANIZATION

Beaufort Memorial, a not-for-profit hospital founded in 1944 on the banks of the Atlantic Intracoastal Waterway, is licensed for 201 beds (169 acute, 14 rehabilitation and 18 mental health). We are an acute-care hospital, a regional referral center and the largest medical facility between Savannah, Ga., and Charleston, S.C. Fully accredited by The Joint Commission, Beaufort Memorial boasts a dedicated, high-quality medical staff of nearly 230 board-certified or board-eligible providers. Our mission is to enhance the quality of life in the Lowcountry through improved health, innovative partnerships and superior care.

POSITION

Pre-Arrival Supervisor

LOCATION

Beaufort Memorial Hospital

FULL-TIME/PART-TIME

Full-Time SHIFT Days

EXEMPT/NON-EXEMPT

Non-Exempt

DESCRIPTION JOB SUMMARY

The Pre Arrival Supervisor oversees the daily operations of a high-volume pre-arrival call center supporting outpatient services. This role is responsible for managing scheduling, insurance verification, patient financial estimates, and prior authorization processes to ensure timely, accurate, and patient-focused access to care. Reporting to the Patient Access Director, the Supervisor promotes operational efficiency, staff accountability, regulatory compliance, and a high-quality patient experience across all pre-service functions. Supervision & Leadership

• Directly supervises pre-arrival staff, including scheduling, insurance verification, prior authorization, and patient estimate teams.
• Provides ongoing coaching, mentoring, and performance management to ensure staff meet productivity, quality, and service expectations.
• Conducts routine staff meetings, performance evaluations, and training sessions.
• Supports recruitment, onboarding, and retention efforts in collaboration with the Patient Access Director.
• Serves as an escalation resource for complex patient, payer, or workflow-related issues. Call Center Operations
• Manages day-to-day operations of a high-volume inbound and outbound call center.
• Ensures appropriate staffing levels, schedule adherence, and adequate call coverage.
• Monitors call quality, adherence to scripting, and customer service standards.
• Reviews call metrics and operational data to identify trends and drive process improvements. Scheduling & Pre-Service Activities
• Ensures timely and accurate scheduling of outpatient services across multiple service lines.
• Oversees insurance verification and authorization processes to reduce denials and delays.
• Ensures accurate preparation and communication of patient financial estimates in compliance with federal and state price transparency regulations.
• Collaborates with clinical departments, financial counseling, and revenue cycle teams to resolve pre-service issues. Prior Authorizations & Payer Coordination
• Oversees prior authorization workflows to ensure compliance with payer requirements and turnaround times.
• Coordinates with payers, physician offices, and clinical staff to obtain necessary documentation.
• Monitors authorization outcomes and identifies opportunities to reduce denials and rework. Quality, Compliance & Continuous Improvement
• Ensures adherence to hospital policies, HIPAA regulations, payer requirements, and patient access best practices.
• Develops and maintains standard operating procedures for pre-arrival functions.
• Participates in process improvement initiatives to enhance patient experience, access to care, and revenue integrity.
• Provides regular operational and performance reports.

POSITION REQUIREMENTS JOB QUALIFICATIONS

EDUCATION:

High school diploma or equivalent required.

EXPERIENCE

Minimum of 3-5 years of experience in patient access, medical scheduling, insurance verification, or revenue cycle operations. Previous supervisory or leadership experience in a healthcare or call center setting preferred. Experience in high-volume call center environments and outpatient services strongly preferred. Working knowledge of prior authorizations, managed care contracts, and payer requirements.

JOB KNOWLEDGE, SKILLS & ABILITIES REQUIRED

Strong leadership, coaching, and team development skills. Excellent communication and customer service skills. Proficiency with electronic health records (EHR), scheduling systems, and registration platforms. Solid understanding of insurance coverage, benefits, and authorization processes. Ability to analyze data, manage workflows, and achieve performance goals. Strong attention to detail, organization, and follow-through. Ability to work in a fast-paced environment while managing multiple priorities.

CERTIFICATIONS/ LICENSES

None

EOE STATEMENT

Beaufort Memorial Hospital is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.