Product Surveillance Associate

Product Surveillance Associate Jobility Sturtevant, WI Job Details Contract $23.57 an hour 1 day ago Qualifications Bachelor of Science Engineering Physical Science Technical writing Product quality assurance

Full Job Description Product Surveillance Associate Location:

Sturtevant, WI Duration:

12-month contract Position Overview The Product Surveillance Associate provides clinical and safety assessments of post-market events. This role is essential for ensuring marketing compliance with global regulations. It requires working with minimal supervision and involves significant interaction with customers, health care professionals, and global teams.

Key Responsibilities Complaint processing:

Handle product complaint reports received via phone, electronic, or verbal correspondence in accordance with SOPs.

Technical support:

Provide troubleshooting guidance remotely as needed.

Follow-up activities:

Conduct follow-ups to ensure timely closure of complaint records.

Complaint investigations:

Perform product return evaluations, review manufacturing records, and secure necessary approvals for closure.

Order processing:

Manage product replacement orders, create device service orders, and utilize inventory systems (SAP experience preferred).

Quality system compliance:

Execute complaint processing activities in line with the Company Quality System.

Required Qualifications Education:

BS in Physical Science or Engineering, or equivalent experience.

Experience:

Background in Quality Assurance or other regulated industries.

Skills:

Strong technical writing and problem-solving abilities.

Vision assessment:

20/20 near visual acuity and acceptable color vision required. Additional Notes This is a one-year contract position and is not guaranteed to convert to a permanent hire.

Pay:

$23.57 per hour Expected hours: 40.0 per week Application Question(s): Have you worked in Quality Assurance or another regulated industry? Do you hold a BS degree in Physical Science, Engineering, or equivalent experience? Do you have prior experience processing product complaints or incident reports? Can you provide examples of technical writing you've completed in a professional setting? How would you describe your approach to troubleshooting product or process issues? Have you used SAP or similar inventory/quality management systems? Are you comfortable interacting directly with customers and healthcare professionals regarding product issues? Have you conducted complaint investigations, including product returns and manufacturing record reviews? Can you meet the vision requirements (20/20 near visual acuity and acceptable color vision)? Are you willing to accept a 12‑month contract position with no guarantee of permanent hire?

Work Location:

In person