Program Manager, ATDC Operations Integration

Description Amazon's Worldwide Grocery

• All-Temp Distribution Center Operations Integration team (ATDC OI) team is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical, cross-functional operations and technology projects.

In this role you will scope and create project plans, develop processes, coordinate and drive execution, and communicate to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. You will work with up to 10 different cross-functional teams, while coordinating work closely with dozens of individuals across our three distribution centers. OI team members are the network experts of the processes they own. This means they will spend significant time on-the-floor and with operators to have the knowledge needed to be successful. This position will be part of an exciting, fast moving and growing business team. The right person for this job will be an entrepreneurial self-starter with dedication to seeing projects through to the end. You will have an eye for detail and determination to turn-over high-quality work. You will be an integral part of the team. If you thrive in an ever-changing environment, then we want to talk to you. Key job responsibilities

• Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to ensure optimal customer experience related to fulfillment solutions.
• Drive development efforts and manage priorities for project/program completion, including operational solutions.
• Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.
• Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness.
• Evaluate effectiveness of current or future fulfillment channel performance.
• Collaborate with other departments to integrate with business systems and processes.
• Resolve problems concerning transportation, logistics systems, supply chain, and fulfillment operations.
• Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators.
• Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects, and using this data to drive/influence business decisions.
• Up to 30% domestic and/or international travel may be required.

About the team The all Temp Distribution Center Operations Integration team (ATDC OI) is a small group responsible for all projects impacting our network of three distribution centers. We connect upstream processes and systems with the ATDC's operations teams, ensuring that ATDCs are setup for success. At the same time, we look downstream at the spokes with a similar viewpoint, and ensure that our actions are in their best interests. Key aspects of our team's role in the supply chain include KPI development, reporting optimization, process design, and executional leadership. Basic Qualifications

• 3+ years of advanced Microsoft Word and Excel experience
• 2+ years of program or project management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications
• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience working in an analytical environment with cross-functional teams Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

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