Program Manager, Water Meters

The City of Markham is consistently ranked among Canada s top municipal employers. In 2026, the City received its sixth consecutive Canada s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve. Join us and make a lasting difference! Applications are now being accepted for the Program Manager, Water Meters in the Community Services Commission, Environmental Services Department. To apply, please submit your cover letter and resume online by June 3rd , 2026.

JOB SUMMARY

Reporting to the Manager, Business Administration & Compliance, the Program Manager, Water Meters is responsible for overseeing the strategic planning, implementation, and continual improvement of the City of Markham s water meter program. With over approximately 86,000 water meters across the City, this role leads the technical, product, and program expertise in water meters, ensuring meters across the system are managed and in alignment to overall regulatory compliance. The position will be a key resource for Environmental Services and lead a metering team while collaborating with cross-functional departments to proactively manage water meter assets and reduce service disruptions.

KEY DUTIES AND RESPONSIBILITIES

Lead, develop, and manage the City s water meter programs for Residential, ICI water meters, including additional programs/projects aimed at enhancing the portfolio such as technological improvements, preventative maintenance, etc. Manage the City s water meter service contractor(s), with oversight into contractual agreements including, but not limited to, ensuring proper supply, install, repair, replacement field work practices, and overall service reliability of water meters are adhered to and completed in timely manner. Establish and monitor key performance indicators for program success, water meter functionality, accuracy, and proposed maintenance schedules. Manage water meter applications process of pre-installations, ensuring proper validations and checks, with coordination of installation with water meter contractor(s). Lead and provide technical expertise to all parties on water metering systems, including senior management, in water meter product (functionality, metrology), process, selection, lifecycle planning, and operational best practices (install constraints, troubleshooting, etc.) are in alignment to City s standards. Coordinate with multiple internal groups including Finance, Contact Centre, Building Standards, Engineering, etc. for program planning/execution, process reviews/improvements, resolution of water meter-related issues and discrepancies Communicate with residents, ICI property owners as needed regarding areas of non-compliance for water metering, etc. Prepare and manage the water meter program budgets in consideration of operational demands and capital planning, including forecasting, procurement, ensuring budgets versus actuals are as expected. Review and approve invoicing related to water meter contractor(s) operations, ensuring results are as expected as per approved pricing structures, with exceptions handled in timely manner. Supervise and lead water metering staff to support the success of program objectives, while fostering an environment of positivity and healthy learning. Prepare and review annual performance reviews with staff, focusing on continual improvement and areas of development opportunities. Oversee water meter processes and procedures, work with staff inter and intra-department to instill areas of continuous improvement. Ensure public awareness of water meters, including updates on Markham website, meter servicing notices, meter application processes, etc. for residents/businesses to understand City s processes relating to water meter program. Other duties as assigned.

REQUIRED SKILLS & COMPETENCIES

An Undergraduate degree in Business Administration, Engineering, Engineering Technologist or a related discipline OR Technical Certification (e.g. CA, LLB) Certified Engineering Technologist (CET), Project Management Professional (PMP) are both preferred but not required. Job experience of 5-7 years in working in related field Experience of 1-3 years in supervision Excellent knowledge and background of Municipal services, as well as Environmental Services / Waterworks business processes and technology enablers. Knowledge and experience of metering and/or metering products, specifically in utility-based setting. Excellent understanding of plumbing set-up/pipes/fittings and alignment with metering/metering equipment sizing for associated flow rates for servicing/installs. Knowledge of Municipal By-Laws relating to metering. Good knowledge of metering compliance, such as American Waterworks Association (AWWA). Knowledge of working with Microsoft Office / 365 (Word, Excel, PowerPoint, Teams, Outlook, SharePoint, etc.) Excellent interpersonal, project/time management, organizational, analytical, communication, problem-solving, technical writing and training/facilitation skills Prior supervisory experience preferred managing operational/technical staff, ensuring successful hiring, team building, and team objectives are met. Prior experience managing external contractors, especially in municipal setting Excellent understanding Engineering drawings of metering set-up in utility room, chamber, etc.

CORE BEHAVIOURS

Service Excellence:

Leads and supports staff in meeting or exceeding service standards when interacting with customers.

Change & Innovation:

Effectively implements change and supports and involves staff through change transitions.

Teamwork & Relationship Building:

Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.

Communication:

Models active listening and clear communication and supports staff members in communicating effectively.

Accountable & Results Oriented:

Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.

Management & Leadership:

Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance. The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier-free hiring process. Please respect our scent free area by not wearing scented products when visiting the office. AI Disclosure At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

Vacancy:

New Vacancy