PSAP Emergency Communications Dispatcher I - Westminster

PSAP Emergency Communications Dispatcher I - Westminster
at State of Vermont in Westminster, Vermont, United States
Job Description
Overview
Watch a short video on being a PSAP Emergency Communications Dispatcher I.
Are you looking for a career that serves the community? Are you a highly motivated individual that enjoys a fast paced, team-oriented environment? Do you have customer service or call center experience? now for this opportunity to expand your career and be the voice of the Vermont State Police!
Applicants who are selected to move forward in the hiring process must pass testing before they are considered for an interview. Visit this site for more information about the test. A test prep guide will be emailed to applicants if selected.
$5,000 Hiring Bonus for New Hires!
When funding is available, all new full-time Emergency Communications Dispatchers will receive a hiring bonus of $5,000 as follows:
$1,000 will be awarded upon successful completion of the first pay period.
$1,500 will be awarded upon successful completion of the training program.
$2,500 will be awarded upon successful completion of one year of service.
Job Summary
An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent in this position determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed. The ECD provides guidance and assistance to the public in life-safety situations; and coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. Training
A new hire will go through a lengthy, structured training program to learn Vermont State Police and E911 policy and procedures for handling emergent and non-emergent calls as well as other PSAP related responsibilities. The average training program lasts approximately 5 months.
Knowledge, Skills, & Abilities
Ability to quickly and accurately transcribe radio and telephone messages.
Ability to remember details.
Ability to operate various software and computers.
Ability to operate 2-way radio and other communication systems.
Visit this site for the full list.
Environmental Factors
Due to the nature of this work, candidates with 100% loss of sight, hearing ability, or with major speech impediments will not be considered. Eligibility determination of candidates with a less severe disability will be made on an individual basis. the needs of the department, mandatory overtime may be necessary. The work is performed in an office environment at a computer workstation using different desktop computer systems, answering multiple phone lines and radio channels to process emergent and non-emergent calls for service. Employees regularly interact with extremely distressed individuals and unpleasant situations in graphic detail. Workload can change at a moment's notice and the incumbent needs to be able to react calmly. The work environment includes mandatory overtime; rotating shifts covering 24 hours a day, seven days a week, including holidays; frequent changes in multi-jurisdictional policies and procedures, and changes in equipment. Physical ability to perform the essential functions of the job including frequently remain stationary for long periods of time; frequently operate a computer and other office machinery such as a keyboard, mouse, phone, and fax machine; receive and communicate accurate information in a stressful or confrontational environment. and