PUBLIC SERVICES SPECIALIST

PUBLIC SERVICES SPECIALIST

Nampa, ID

Job Title:

Public Services Specialist I

Hiring Salary:

$17.16 - $18.52 (DOE)

• This position is not eligible for Visa Sponsorship.

Reports to (Role): Public Services Manager

Department/Group:

Library

FLSA Status:

Non-Exempt

Travel Required:

None

Position Type:

Part-Time/Non-Exempt, less than 20 hours a week

Benefits Eligible:

No

PERSI Eligible:

No

Work Schedule:

Must be able to work flexible and varied hours on days, evenings, and weekends

POSITION SUMMARY

The role of the Public Services Specialist I is to perform a variety of reference, reader's advisory, and directional services. Assists patrons with general computer and technology inquiries. Collaborates with assigned supervisors to recommend, develop, implement, and evaluate library programs and events for all ages, as well as outreach services for the public. Performs a range of administrative, organizational, and clerical duties to promote library programs and services. Operates under the supervision and direction of an assigned supervisor. The principal function of an employee in this class is to perform a variety of programming, collection, outreach, reference, reader's advisory, technology, and directional services. Assist patrons with service for reference activities and researching the library collection and resources. Assists Managers and Librarians with collection development duties, displays, supply organization, and promotion of library programs and services as needed. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with the assigned supervisors, other city and library employees, and the public.

ESSENTIAL FUNCTIONS

• Performs reference, reader's advisory, interlibrary loan, and directional services for the public in a timely manner.
• Provides instruction to patrons in the use of all the library's print and technology resources and services.
• Assist patrons with general computer inquiries and technology assistance.
• Prepares and promotes marketing and social media materials about library programs and services. Creates displays and decorates spaces and bulletin boards as assigned.
• Uses library equipment, technology, and online resources as appropriate.
• Keeps public spaces and d work areas clean and orderly. Performs roving duties consistently and thoroughly on each floor.
• Prepares, performs, and evaluates informational, recreational, and educational programming for all age groups as requested.
• Accepts and performs general duties and special projects assigned by the department.
• Keeps immediate supervisor and designated others accurately informed concerning work progress and problems and makes suggestions for new or improved ways of addressing such issues.
• Responds to patrons' questions and comments in a professional, courteous, and timely manner.
• Communicates and coordinates regularly with staff, library partners, and others to maximize the effectiveness and efficiency of library operations and activities.
• Meets requirements of performance, including attendance standards, professional behavior, and work deadlines.
• Communicates information and states concerns clearly and professionally.
• Respects the opinion of others and demonstrates a reasonable relationship with employees, supervisors, and others.
• Assumes the duties of PIC (Person in Charge) for evening and weekend shifts as needed, addressing safety concerns and ensuring compliance with regulations.
• Assists in staff training and demonstrations.
• Performs collection development responsibilities as needed including the selection, weeding, inventory, and ordering of materials.
• Performs routine opening and closing procedures.
• Follows City and library policies and procedures. Explains to patrons the library's rules including library policies and procedures and resolves patrons' complaints regarding library policies and procedures with diplomacy and tact.
• Fields telephone questions from the public and directs calls to the correct destination as needed.
• Attends meetings, conferences, workshops, and training sessions as required; reviews library publications and resources to stay current on library principles, practices, and new developments in assigned work areas.
• Assists with program supply and information desk care and organization as needed.
• Complete departmental reports and program reporting in a timely manner. Assist with grant and other writing assignments as needed.
• Collect departmental and library statistics as needed.
• Helps prepare and disseminate a variety of promotional materials for library programs and services.
• Accepts and performs changes in work assignments and/or work processes in a timely and effective manner.
• Assumes responsibility and may perform other duties as assigned.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

ADDITIONAL FUNCTIONS

• Ability to accept responsibility and account for his/her actions.
• Ability to adapt to change in the workplace.
• Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Understands, encourages, and carries out the principles of integrated safety management; complies with or oversees the compliance with safety policies and procedures; completes all required training; takes personal responsibility for safety.
• Ability to take care of the customers' needs while following company procedures.
• Ability to make critical decisions while following company procedures.
• Ability to make decisions or take actions to solve a problem or reach a goal.
• Ability to formulate a sound decision using the available information.
• Ability to effectively present information publicly.
• Ability to effectively utilize available time for the completion of necessary job tasks.

EDUCATION, EXPERIENCE, & LICENSE/CERTIFICATIONS

• High School Graduate or General Education Degree (GED) required.
• Associate's degree in library science, information management, or a related field; or 2-4 years of relevant experience in a library, educational, or customer-facing environment required. Combinations of education, training, and experience that demonstrate equivalent knowledge, skills, and abilities will be considered.
• Bachelor's degree preferred
• Bilingual preferred

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Some knowledge of library functions, rules, policies, and procedures.
• Some knowledge of library materials and resources, including print and electronic reference sources.
• Some knowledge of basic computer operations in a professional or office setting.
• Ability to use library equipment employed in all phases or functions of assigned duties, including basic computer operation, and the copier.
• Ability to plan, design, direct, deliver, and evaluate programs to meet patron needs.
• Ability to solve problems using diplomatic resolution strategies.
• Ability to work independently and provide assistance to patrons.
• Ability to organize and prioritize work.
• Ability to maneuver and manipulate objects among high and low shelves and on carts.
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.
• Ability to understand and follow oral and/or written policies, procedures, and instructions.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Ability and willingness to quickly learn and apply new skills and knowledge in response to rapidly changing information and/or technology.
• Ability and willingness to apply integrity, ingenuity, and inventiveness in performing assigned tasks.
• All applicants must be able to successfully pass City of Nampa background check processes and drug testing, which may include reference checks, criminal history checks, driving record checks, and pre-employment, random, and post-accident drug tests.

WORK ENVIRONMENT

• Work is performed primarily in a general library environment and the employee in this class is subject to inside environmental conditions and, at times, to outside conditions when performing outreach or outside programs.

ESSENTIAL PHYSICAL ABILITIES

Finger Dexterity:

Sufficient finger or manual dexterity with or without reasonable accommodation to enable the employee to operate a computer, telephone and related equipment and use primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Speech:

Sufficient clarity of speech or other communication ability with or without reasonable accommodation to enable the employee to communicate effectively and convey detailed or important instructions or ideas accurately, loudly, or quickly.

Hearing:

Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information.

Visual Abilities:

Sufficient visual acuity or other power of observation with or without reasonable accommodation to enable the employee to review a wide variety of materials in electronic or hard copy form and perform activities such as viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection).

Physical Strength & Personal Mobility:

Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to permit the employee to maneuver and function in and around a library environment. Sitting some of the time; walking and standing some of the time. Exerts up to 20 lbs. of force frequently.

REASONABLE ACCOMMODATION STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. A reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

EEO STATEMENT

The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran, disability status or any other characteristic protected by federal, state, or local laws.

DISCLAIMER

The City has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the City reserves the right to change this job description and/or assign tasks for the employee to perform, as the City may deem appropriate. This position may close before the closing date.

Position :

517009

Code :

2026098-1

Type :

INTERNAL & EXTERNAL

Posting Start :

05/07/2026

Posting End :

05/22/2026

HOURLY RANGE:

$17.16-$18.52