Reception & Lead Intake

Position Summary The Reception / Office Coordinator serves as the first point of contact for the company and plays a critical role in maintaining a professional, organized, and efficient office environment. This position goes beyond traditional reception duties by supporting lead intake, internal coordination, and administrative workflows that directly impact customer experience and operational efficiency. This role is responsible for managing incoming communications, ensuring accurate and timely entry of sales leads into Salesforce, and supporting cross-departmental administrative needs. The ideal candidate is highly organized, detail-oriented, customer-focused, and proactive in supporting a fast-paced construction environment. Key Responsibilities 1. Front Desk & Customer Experience Serve as the primary point of contact for all incoming calls, visitors, and general inquiries. Professionally greet clients, vendors, and guests, ensuring a positive first impression of The Paving Lady. Manage call routing using the company phone system, ensuring accurate direction to: Sales / New Leads Existing Customers

AR / AP HR

General Inquiries Handle customer inquiries with professionalism, urgency, and attention to detail. De-escalate or appropriately route customer concerns to the correct department. 2. Sales Lead Intake & Salesforce Management Capture all incoming leads (calls, emails) accurately and in real time. Return customer lead calls to gather additional information, where needed. Enter and maintain lead data in Salesforce , ensuring: Complete and accurate customer and jobsite information Correct project scope categorization Verify lead details before assignment to Sales Manager to ensure quality and reduce back-and-forth. Monitor lead intake flow to ensure no missed opportunities. Communicate urgent or high priority leads directly to the Sales Manager. 3. Office Administration & Operations Support Maintain a clean, organized, and efficient office environment. Manage incoming and outgoing mail, packages, and deliveries. Order and maintain inventory of office supplies, ensuring no disruptions to operations. 4. Communication & Coordination Act as a liaison between customers and internal departments to ensure clear and timely communication. Ensure messages, requests, and documentation are accurately relayed and tracked. Follow up open inquiries when appropriate to ensure resolution and customer satisfaction. Maintain professionalism and consistency in all written and verbal communication. Qualifications 2+ years of administrative, receptionist, or office coordination experience (construction industry preferred) Experience with CRM systems (Salesforce strongly preferred) Strong organizational and multitasking skills Excellent verbal and written communication skills High attention to detail and accuracy Proficiency in Microsoft Office (Outlook, Excel, Word) Ability to work in a fast-paced, team-oriented environment

Pay:

$26.50 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person