Receptionist (Customer Service Representative)

Job Summary We are a brand-new veterinary clinic seeking an energetic and detail-oriented receptionist (Customer Service Representative) to be the welcoming face of our hospital. It is our mission to make every customer interaction positive, and we need you to help us fulfill that mission. In this vital role, you will manage doctor scheduling, handle multi-line phone systems, perform financial transactions, and provide exceptional customer support. Your organizational skills and office management expertise will ensure smooth daily operations, creating a positive experience for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative skills while contributing to a dynamic team environment. Your investment in the company with time and effort will be strongly rewarded as the company invests back into you. Ask us about our benefits! Responsibilities Customer-first mentality, creating a positive experience for them Manage multi-line phone systems, directing calls efficiently and courteously using proper phone etiquette Handle incoming inquiries via phone, email, or in person, providing accurate information or directing to appropriate departments Maintain organized filing systems, perform data entry, and ensure all records are up-to-date and easily accessible Efficiently schedule the doctor and staff time using the practice management software Handle money and financial transactions with honesty and integrity Ensure a clean and organized reception area that reflects professionalism at all times Able to help in other areas of the hospital apart from the front desk as needed Experience Prior office experience or administrative support roles preferred; experience in veterinary customer service highly valued and may be rewarded by a higher starting pay. Previous experience not required, however. Our doctor is bilingual, so bilingual abilities are a plus to serve diverse client needs effectively Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively Excellent phone etiquette with a friendly yet professional demeanor Personal assistant or calendar management experience is advantageous for supporting executive or team schedules Join us in creating a welcoming environment where professionalism meets exceptional service! This role is perfect for motivated individuals eager to grow their administrative expertise while making a positive impact every day. Grow your career as we grow our company.

Pay:

From $15.00 per hour

Benefits:

Flexible schedule Parental leave

Work Location:

In person