Records Support Specialist

Records Support Specialist Virginia Alcoholic Beverage Control Authority - 3.4 Mechanicsville, VA Job Details $48,410 a year 12 hours ago Benefits Paid holidays Tuition reimbursement Paid time off Qualifications Statistics Computer operation Computer literacy Basic math English Financial management report preparation Customer inquiry handling Decision making Data entry Data collection Grammar Experience Full Job Description 172892073 Mechanicsville, Virginia, United States, 23116 Virginia Alcoholic Beverage Control Authority Records Support Specialist Position #01067

Salary:

$48,410.00

Exemption Status:

Non-Exempt Location:

Onsite, Mechanicsville, VA This is not a remote position. This is an onsite position at Virginia ABC's Mechanicsville headquarters. Our Mission To strengthen the Commonwealth through public safety, education and revenue from the responsible regulation and sale of alcoholic beverages. Our Vision To bring good spirits and excellent service to Virginia. Our Values Accountability—Service—Integrity—Performance Excellence Join a team of Virginia's Top Shelf Talent! The Virginia Alcoholic Beverage Control Authority is currently seeking two Records Support Specialists within the Bureau of Law Enforcement. The Records Support Specialist provides excellent professional services to the citizens of the Commonwealth pertaining to the licensing of businesses, collection of taxes and the controlled distribution of alcoholic beverages. This position is assigned to the Bureau of Law Enforcement's License Records Management Section.

Job Duties and Responsibilities:

This employee accurately reviews and enters license related data in compliance with the bureau's data entry standards within two days of receipt. Responses to all public informational inquiries are accomplished on the same day. Provide guidance to existing and prospective licensees with regard to the licensure process Correspondence to corporate officials, attorneys and other external customers is clear, concise and in accordance with regulations, statutes and agency policies. Supports management and agents to achieve bureau goals and objectives by serving as one of the quality control specialists through the process of verifying and indexing files Assignments are carried out within established procedures and in a timely manner. Process various tax payments with minimal errors. Occasionally prepare correspondence which may be used in investigations and present the contents verbally or in writing. Ensure sensitive information is kept confidential and only released on a needed basis.

Minimum Qualifications:

Demonstrated ability to: operate personal computers; navigate databases; enter data, including crime data; gather and analyze pertinent information; produce statistical and financial reports; distinguish between relevant and irrelevant information and arrive at logical conclusions; troubleshoot problems and devise solutions; communicate effectively. Ability to handle stressful situations; troubleshoot problems and devise solutions; make independent decisions; and work independently. Support the agency's mission by providing excellent customer service. Understanding of how to properly handle sensitive information. Ability to maintain a positive, open and cooperative line of communication within the agency and bureau as well as with applicants, attorneys and other law enforcement agencies to ensure maximum cooperation and efficiency. Completion of internal and external training courses as needed. Commissioned as a Notary Public or have the ability to become a Notary Public. Knowledge of computer systems and automated databases, preferably Microsoft systems. Proper use of English grammar, punctuation, spelling, composition of correspondence. Knowledge of state and federal laws, regulations and agency policies relative to corporations, partnerships, and ABC licensing and fundamental math, is essential.

Preferred Qualifications:

Graduation from high school with considerable experience working with personal computers, automated databases, and cash management.

Bilingual preferred We offer:

Excellent work/life balance Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays Affordable healthcare with employer contributions Virginia Retirement System (VRS) benefits College Tuition Reimbursement program Virginia ABC employees are covered under the Commonwealth's benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check. VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application. Applicants have rights under

Federal Employment Laws:

Family and Medical Leave Act (FMLA) Know Your Rights Poster ; and Employee Polygraph Protection Act (EPPA) We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: DARS or call DARS at 800- 552-5019