Recreation Generalist - Guest Services, MOD

Hiring Range:

$24.04 - $30.35 per hour

POSITION PURPOSE

: Serves as a generalist in support of Apex Center operations and general facility management. Responsible for helping guest services staff, registration software expert as well as serving as a manager-on-duty (MOD) and assisting the Apex Center management team with the supervision of part-time employees. Supports management in efforts to hire, train, schedule, and supervise staff. Assists management with providing and ensuring quality service to all Apex guests.

ESSENTIAL DUTIES/RESPONSIBILITIES

Trains and schedules, part-time employees for party hosting. Expert user in Rec Tech. Can help with day-to-day tasks that manager delegates. Interacts with all patrons in a courteous, patient, and informative manner. Have a solid working knowledge of district-wide facilities, programs, and staff to address questions and concerns as they arise. Assist with general patrons' inquiries, issues, and concerns as they arise. Be a team player willing to help in other areas of the building as the situation dictates, including admissions, ice, aquatics, hospitality, child watch, guest services, and special events. Acts as manager on duty of the Apex Center during designated times. Assists with all aspects of the building, including overall cleanliness and appearance of the building. Assists with the overall risk management of the Apex Center. Respond to patron and guest injuries following established protocol and training. Responsible for understanding and communicating the facility's daily schedule, including all programming and special events, to patrons and guests. Takes reasonable steps to address any issues concerning facility programming, including but not limited to absent staff, scheduling conflicts, or weather-related issues. Accurately and proficiently handle Rec transactions dealing with creating (and editing) individuals and accounts, passes, and activity registrations. Process payroll for part-time staff.

OTHER DUTIES/RESPONSIBILITIES

Promotes the team player concept by performing and completing other duties and tasks as directed, including assignments for the district. Shall be familiar with and promote the aims and objectives, rules, regulations, and policies of the district. Establishes and maintains effective work relationships with supervisors, other employers, and facility patrons. Maintains a clean and organized work area. Maintains the playground and safety of all the parts of the playground. Maintains the cleanliness and safety of the child watch area and office area.

SUPERVISORY DUTIES

This position recruits and supervises numerous year-round, seasonal, and part-time staff and volunteers. Working knowledge in various aspects, including hiring, scheduling, programming, and supervision. Knowledge of computers and technology that pertain to everyday use. Knowledge of First Aid and CPR. Knowledge of customer relations techniques and communication. Possess and maintain a driver's license with a satisfactory driving record. Working knowledge of modern office procedures, methods, and general office equipment. Proficiency with applicable computer software applications (Word, Excel, Outlook, POS/Registration) and District-wide computer software systems. Ability to communicate effectively verbally and in writing, organize and monitor multiple recreation functions, work under minimal supervision, and assume responsibility for task initiatives and completion. Ability to establish and maintain effective working relationships with other District staff and the general public, make sound decisions, and use good judgment in stressful situations. Ability to analyze situations thoroughly, identify problems, and find practical solutions. Ability to deal tactfully and courteously with the public by answering questions and handling complaints. Ability to work flexible schedules, including evenings, weekends, and holidays A high school diploma is required. A bachelor's degree is preferred, with one to three years of related experience. A combination of education and experience may be considered. Must possess a current and valid Colorado driver's license. CPR/first aid/AED certifications are required within 90 days of hire. CPRP preferred. This position takes place primarily indoors but could require some outdoor activities in various weather conditions, such as salting sidewalks or shoveling snow. Physical Activities Ability to move 50 pounds, i.e., a folding metal table. Ability to be on feet for long periods, responding to various needs within the facility. Hand and eye coordination for operation of office equipment. Vision to read and interpret written documents. Speech communication and hearing to maintain communication with employees and guests.

NOTE:

This job announcement outlines the primary responsibilities, but there's always room to grow and shine as part of our team. This position may be involved in additional exciting projects as assigned. We are committed to fostering a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds, including women, minorities, individuals with disabilities, and veterans, to apply. Our organization values the unique perspectives and experiences that a diverse workforce brings, and we are dedicated to creating an environment where everyone feels valued and respected.