Renovation and Service Coordinator

Job Summary The Renovation and Service Coordinator will play a crucial role in supporting the daily operations of the Service Renovation Department, assisting clients with their requests for estimates and coordinating plumbing jobs to meet clients' needs with maximum satisfaction. Individuals in this role will be a key point of contact managing communication between customers, technicians and the organization promoting smooth workflow. Including managing written sensitive communication such as sales estimates, purchase orders, contracts, team-work schedules, customers' communications and satisfaction surveys, and others. The ideal candidate will have experience in an estimating or scheduling role for a plumbing or trade-related company, exceptional analytical and organizational skills, and a proactive approach to problem-solving to determine urgency of matters and promote company processes and best practices. Individuals in this role must possess the ability to prioritize working in a fast-paced environment while handling multiple responsibilities simultaneously with accuracy.

Duties/Responsibilities:

Customer Service ;provide customer service and manage requests through emails , phone calls, messages and voicemails. Responding to incoming leads generated through multiple advertising channels efficiently. Estimating ;create and present sales estimates to clients and follow up with the process until client's acceptance and completion of the job. Scheduling and Dispatching ; manage and maintain the project estimator's site visit appointment calendar. Schedule and dispatch work orders efficiently to technicians and supervisors. Keep track of projects and schedules and communicate with clients or team members as needed. Project coordination ;coordinate builder's and crews schedules. Schedule locates and inspections as needed to comply with projects requirements and deadlines. Manage inspections, pull permits and coordinate subcontractors in compliance with local regulations. Report project issues and follow up until resolved. Sales Order Management ;convert approved estimates into sales orders, secure customer signatures to ensure proper acceptance documentation is prepared and processed. Create purchase orders for materials as needed. Reporting and Documentation ; enter and maintain up to date notes for project status, needs and progress. Maintain detailed and accurate documentation for service and renovation activities. Audit estimates and overall project documentation ensuring accuracy standards are met. Research and compile information and documentation and communicate with other departments to share information as needed. Manage communication ; act as the primary liaison between builders and field crews ensuring clear and timely communication. Contact builders, plumbing crews and clients to confirm job readiness and upcoming work. Maintain daily communication with field crews daily to address scheduling or project issues. Follow up with clients for completed feedback on completed projects and confirm customer satisfaction using a survey control log to document customer feedback, refer any issues to proper party to ensure customer satisfaction. Administrative Support ; perform administrative functions such as documentation processing, record keeping, scanning, filling. Interdepartmental Collaboration ; collaborate with the service coordinators as needed to ensure all project information is clearly communicated for accurate scheduling. Cross train and backup the Service Department. Performs other duties as assigned.

Requirements:

A minimum of 2 years of proven experience in a related role in a trade company required Familiarity with plumbing, construction, permits, and inspection scheduling highly preferred Proficiency in estimating, sales and logistic scheduling techniques required Proficiency with Microsoft Suite and Computers Excellent organizational, analytical and problem-solving skills and attention to details with a strong commitment to accuracy Ability to work effectively and independently in a fast-paced, deadline-driven environment

Physical Requirements:

This position requires prolonged periods sitting at a desk and working on a computer, typing, writing, and analyzing data. Moving, carrying and lifting equipment weighing up to 30 pounds. Moving throughout the building to perform daily tasks. Ability to safely and successfully perform the essential job functions with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Duties, responsibilities and activities may change at any time with or without notice. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Who we are:

We are a residential plumbing contractor licensed in NC/SC, specializing in high quality single-family and multi-family whole house plumbing systems, renovation and service plumbing for dozens of the Charlotte and Raleigh area's finest Homebuilders. PBI is proud to be recognized as one of the Southeast's Largest Plumbing Contractors serving North and South Carolina. Our focus over the years has remained constant, with the highest priority being placed on providing our customers with the best quality and service to be found in the residential construction industry. We have made innovations to the plumbing profession by developing systems and procedures since 1977 with excellent service to the Charlotte community. We are proud to have this team successfully lead us through the years ahead with a set of "Core Values", which defines the company by which we conduct business, as well as how our employees are expected to conduct themselves. These "Core Values" are:

People Focused :

We value and take care of each other, our community, customers and trade partners like family.

Principled :

Depend on us to always do the right thing.

Dedicated Professionals :

We strive to do it right the first time.

Forward Thinking :

We lead the way to a better future . We attribute our long standing success to our customers, employees, vendors and community. We look forward to many more years and we will approach them leading with our core values.

Job Type:

Full-time Pay:

$41,000.00 - $50,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person