Reservationist

Job Summary We are seeking an energetic and detail-oriented Reservationist to join our dynamic hospitality team. In this vital role, you will serve as the first point of contact for guests, ensuring a seamless and welcoming experience from the moment they make their reservation. Your enthusiasm and professionalism will help foster positive guest relations, support hotel operations, and uphold our commitment to exceptional customer service. This position offers an exciting opportunity to be part of a vibrant resort environment where guest satisfaction is at the forefront of everything we do. Duties Handle all reservation inquiries via phone, email, and online booking platforms with professionalism and efficiency. Manage multi-line phone systems, ensuring prompt and courteous responses to guest requests and questions. Confirm reservations, modify bookings, and process cancellations accurately while maintaining detailed records. Provide information about hotel amenities, services, local attractions, and special packages to enhance guest experiences. Coordinate with front desk staff, housekeeping, and management to ensure smooth check-in and check-out processes. Assist with guest relations by addressing concerns promptly and professionally to ensure maximum satisfaction. Support night audit procedures by reconciling reservations and updating booking records during overnight shifts. Skills Proven experience in hospitality management or hotel front desk operations with a strong focus on guest services. Excellent phone etiquette skills combined with proficiency in multi-line phone systems. Strong knowledge of resort management software and reservation systems. Exceptional customer service skills with a friendly, approachable demeanor. Ability to handle high-pressure situations calmly while maintaining attention to detail. Familiarity with guest relations, resort operations, and hospitality best practices is preferred. Join us in creating memorable experiences for our guests! We value energetic professionals who thrive in a fast-paced environment and are passionate about delivering outstanding hospitality services. All roles are paid positions that contribute directly to our guests' satisfaction and overall success of our resort. Strong communication and organizational skills Friendly, professional, and patient demeanor with guests Reliable transportation required Ability to work independently and as part of a team Must be available to work weekends Must have a valid drivers Must pass pre employment testings: Drug screen and Background check

Schedule:

Full-time / Part-time | Flexible hours including weekends and holidays

Pay:

$12.00

• $14.

00 per hour

Work Location:

In person Reservationist Davis, WV 26260 $12

• $14 an hour
• Part-time, Full-time $12
• $14 an hour
• Part-time, Full-time Job Summary We are seeking an energetic and detail-oriented Reservationist to join our dynamic hospitality team.

In this vital role, you will serve as the first point of contact for guests, ensuring a seamless and welcoming experience from the moment they make their reservation. Your enthusiasm and professionalism will help foster positive guest relations, support hotel operations, and uphold our commitment to exceptional customer service. This position offers an exciting opportunity to be part of a vibrant resort environment where guest satisfaction is at the forefront of everything we do. Duties Handle all reservation inquiries via phone, email, and online booking platforms with professionalism and efficiency. Manage multi-line phone systems, ensuring prompt and courteous responses to guest requests and questions. Confirm reservations, modify bookings, and process cancellations accurately while maintaining detailed records. Provide information about hotel amenities, services, local attractions, and special packages to enhance guest experiences. Coordinate with front desk staff, housekeeping, and management to ensure smooth check-in and check-out processes. Assist with guest relations by addressing concerns promptly and professionally to ensure maximum satisfaction. Support night audit procedures by reconciling reservations and updating booking records during overnight shifts. Skills Proven experience in hospitality management or hotel front desk operations with a strong focus on guest services. Excellent phone etiquette skills combined with proficiency in multi-line phone systems. Strong knowledge of resort management software and reservation systems. Exceptional customer service skills with a friendly, approachable demeanor. Ability to handle high-pressure situations calmly while maintaining attention to detail. Familiarity with guest relations, resort operations, and hospitality best practices is preferred. Join us in creating memorable experiences for our guests! We value energetic professionals who thrive in a fast-paced environment and are passionate about delivering outstanding hospitality services. All roles are paid positions that contribute directly to our guests' satisfaction and overall success of our resort. Strong communication and organizational skills Friendly, professional, and patient demeanor with guests Reliable transportation required Ability to work independently and as part of a team Must be available to work weekends Must have a valid drivers Must pass pre employment testings: Drug screen and Background check

Schedule:

Full-time / Part-time | Flexible hours including weekends and holidays

Pay:

$12.00

• $14.

00 per hour

Work Location:

In person