Reservations Coordinator

Overview Join our dynamic hospitality team at Indian Shores Campground as a Reservations Coordinator, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will be the first point of contact for guests, managing reservations, providing exceptional customer service, and ensuring every visitor feels welcomed and valued. Your proactive approach and hospitality expertise will help foster a warm, inviting atmosphere that keeps guests returning time and again. Responsibilities Manage reservations efficiently using multi-line phone systems and reservation management software, ensuring accuracy and timely responses. Provide outstanding guest services by addressing inquiries, special requests, and concerns with professionalism and enthusiasm. Coordinate check-in and check-out processes to ensure smooth guest transitions. Maintain excellent phone etiquette while handling multiple calls, providing information about amenities, services, and local attractions. Foster positive guest relations by anticipating needs, resolving issues promptly, and creating personalized experiences that exceed expectations. Collaborate with Management and other departments to ensure seamless communication and service delivery across the resort. Assist with administrative tasks related to reservations, guest feedback, and reporting to support overall operations. Experience Strong customer service skills with a passion for creating memorable guest experiences. Familiarity with reservation management systems and multi-line phone systems is a plus. Knowledge of guest services standards, phone etiquette, and hospitality best practices. Ability to work in a fast-paced environment. Must possess computer proficiency including Microsoft Office, Google, and general familiarity with technology. Strong organizational and time-management skills.

Pay:

$16.00 - $18.00 per hour

Work Location:

In person