Resident Services Director

Position Summary The Resident Services Director provides strategic leadership and oversight for the Resident Services Department. This role ensures the effective delivery, compliance, and performance of resident-focused programs, including the Family Self-Sufficiency (FSS) Program, homeownership initiatives, substance abuse prevention, financial counseling, and supportive services for formerly homeless individuals and families. The Director leads staff, manages partnerships, monitors program outcomes, and develops initiatives aligned with resident needs and agency priorities. This position works collaboratively across departments to enhance service coordination for residents in Public Housing, Housing Choice Voucher (Section 8), and Housing Authority-owned properties. Key Responsibilities Leadership and Management Supervise, mentor, and evaluate Resident Services staff Provide leadership across programs including FSS, homeownership, financial counseling, substance abuse prevention, and supportive housing Establish clear performance expectations and ensure accountability Program Oversight and Compliance Ensure compliance with HUD regulations and program requirements Conduct regular audits of program files and documentation Monitor program performance and prepare reports for executive leadership Partnership Development Build and maintain partnerships with organizations providing education, workforce development, health, and supportive services Manage contracts and Memorandums of Understanding (MOUs) with community partners Serve as a liaison between residents and external service providers Strategic Planning and Program Development Identify service gaps and implement solutions aligned with agency goals Develop and implement program objectives and performance measures Research best practices to improve program effectiveness Service Coordination Coordinate services for residents across Public Housing and Housing Choice Voucher programs Collaborate with internal departments, healthcare providers, and community organizations Support resident engagement, stability, and self-sufficiency outcomes Funding and Special Initiatives Identify funding opportunities and prepare grant applications Plan and implement workshops, events, and community engagement activities Support innovative initiatives that enhance resident services Qualifications Education and Experience Bachelor's degree in Social Sciences or a related field from an accredited institution Minimum of five (5) years of experience in community development, housing, or social services Experience in case management and staff supervision required Experience with HUD-funded programs preferred Knowledge and Skills Knowledge of Family Self-Sufficiency (FSS) program requirements and resident engagement practices Strong leadership and team management skills Excellent organizational, communication, and problem-solving abilities Ability to manage multiple programs and priorities effectively Certifications Family Self-Sufficiency (FSS) Certification required or ability to obtain within a specified timeframe

Pay:

$75,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person