Residential Concierge Account Manager

The ideal Concierge Field Supervisor candidate will possess a positive attitude, collaborative management style and be focused on delivering exceptional customer service. The ideal Concierge Field Supervisor should be a problem solver who can take both direction and initiative while maintaining professionalism. The Concierge Field Supervisor must be organized and possess an acute attention to detail. The Concierge Field Supervisor is required to be well-dressed and well-spoken and must be passionate about service, have a welcoming presence, and act as the face of the company to sophisticated clientele. This person will pro-actively anticipate the needs of the clients or residents so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each client. Your function is to provide the client or resident with an experience that will always be remembered and with the highest level of responsiveness.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

Have a solid understanding of each client site, the specific needs, and team schedules Complete site tours on a weekly basis to multiple sites and liaison with property management on a consistent basis to ensure that employee performance meets client needs Perform site inspections/audits on a weekly basis at multiple sites and confirm that the staff is professional, in uniform, and following all policies and protocols Project an approachable and professional image in personal appearance, manner, and demeanor Train new associates based on job requirements for front desk/concierge/ unarmed security guards, porters, etc. Ensure that all necessary logbooks, timesheets, and tracking are placed at each site Assure prompt and positive action on all client or resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-ups Responsible for: providing, maintaining and promoting hospitality at the highest level at all times Ensuring that safety policies are strictly adhered to Accessible to the clients, our management team, and your associates at all times - respond to and handle emergency situations as required

QUALIFICATIONS AND SKILLS

2-4 years experience in a field supervisory or management level position with previous hospitality experience in residential or hotel-like atmosphere Proven ability to manage associates in multiple sites Strong problem-solving and decision-making skills Experience in training, and disciplining Possess excellent communication skills, must be proficient in the English language; second language a plus Highly organized, attention to detail, courteous and professional Able to multi-task and perform well under pressure Strong communication skills, with a high level of professionalism and discretion Solid understanding of

MS Office Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Flexible spending account Health insurance Referral program Vision insurance Ability to

Commute:

Bergen County, NJ (Required) Ability to

Relocate:

Bergen County, NJ:

Relocate before starting work (Preferred)

Work Location:

In person