Residential Manager

Job description: Seeking a full-time experienced Apartment Residential Manager that is dynamic, organized and a self-starter to join our team in Natchitoches, LA. LIHTC Experience required .

GENERAL SUMMARY

Under limited supervision, the Residential Manager is responsible for overseeing the daily management of the community, business office and day-to-day operations, including managing and maintaining the community, addressing resident concerns, and developing and supervising staff members. Also includes ensuring adherence to all Fair Housing, EEO laws and regulations and company policies and procedures.

ESSENTIAL JOB FUNCTIONS

Develop and oversee resident activities, programs and services in order to establish and maintain the highest level of resident satisfaction and retention Develop and attain goals for achieving 95% or higher occupancy Manages the property by overseeing that daily service requests and preventative maintenance are being conducted on a timely and satisfactory basis and to discuss with the Maintenance Supervisor and Property Supervisor the best services at the most cost effective prices Conducts building and apartment inspections to maintain and improve the standards and conditions of the community Meets daily with Maintenance Supervisor to set goals and priorities to ensure maximum productivity Ensures that the waiting list and income targeting policies and procedures are strictly adhered to and the waiting list is updated twice annually (if required) Obtain appointments with prospective residents who inquire about apartments on the telephone and/or e-mail Present the apartment community and apartments to prospective residents, with and without appointments, to secure a commitment to lease Responsible for ensuring the daily appearance of market ready apartments. Notify the Maintenance Supervisor of any visual deficiencies in the apartment and common areas. Record client information, appointment dates and time on Welcome Cards/Application. Maintain Welcome Card/Application files. Maintain follow-up communication with prospective residents. Completes Thank You notes on a daily basis to all visiting prospective residents. Place follow-up telephone calls for the purpose of securing a future appointment to lease. Maintain communication, via the telephone, with all prospective residents until they either return to lease, or until the prospective resident secures an apartment elsewhere. Hires, trains and motivates staff as required to ensure individual effectiveness and successful utilization of skills and knowledge to maximize employee productivity, communication and personal development Ensures that all staff members are adequately trained and obtain company required certifications or licenses Ensures proper staffing levels are maintained and make recommendations for changes Conducts regular performance reviews and evaluations, ensuring performance reviews are conducted on a timely basis for all staff members Knowledgeable of and comply with company, Federal, State and Local regulations, including EEO and Fair Housing, regarding multi-unit housing and to prepare all required forms in an accurate and timely manner Responsible for ensuring that all Policy and Procedure Manuals are maintained and updated on a regular and consistent basis Assists Property Supervisors with budget preparation by providing necessary information and daily monitoring of budgets and monthly financial reports Acts as a representative of company with staff, suppliers, contractors, residents, clients, and the community to ensure achievement of long and short term goals Able to accurately calculate rents, pro rate leases, qualify potential residents, perform rental postings and accounts receivable information, ensuring a delinquency rate of 2% or less of gross rent potential, and a bad debt rate of 1% or less of gross rent potential Performs other duties effectively, as assigned or appropriate, to improve productivity, company/owner profit and resident services Must have complete, current product knowledge of their apartment community and primary competitor communities, including rental rates, apartment type/style breakdown, apartment size, community amenities, location, resident selection criteria, management services and management/ownership, competitive deposit and lease term information. Gather and maintain pertinent marketing information such as:

• Monthly competitive market surveys
• Daily Traffic analysis
• Statistics for completion of the Weekly Marketing Report
• Quarterly Marketing Plan Generate marketing ideas and develop creative outreach strategies to achieve maximum occupancy.

Responsible for ensuring the preparation of the monthly resident newsletter May be required to work days, evenings, weekends or holidays as required Other related duties as assigned

SUPPLEMENTAL JOB FUNCTIONS

Participates in meetings and seminars to ensure that resident, employee and owner needs are met and to keep informed of all new and approved techniques and philosophies Participates in the development of creative programs to maintain or increase occupancy, resident, owner and employee satisfaction Plans and problem solves with the Property Supervisor, leasing staff, maintenance staff and/or owners as necessary using agreed upon methods in an effective fashion Conducts regularly scheduled staff meetings to ensure effective communication between all staff members

MINIMUM JOB QUALIFICATIONS

One (1) year plus experience in property management Must be computer literate in business applications Must be able to become proficient on all applicable management software systems within three (3) to six (6) months of training One (1) year plus supervisory experience Must possess excellent communication skills (both verbal and written) Must be able to attend outside activities at other locations, including but not limited to; daily banking, trainings, meetings, conducting outreach, etc. Must possess excellent knowledge of all applicable Federal, State and Local regulations, including Fair Housing Must be well organized and detail oriented Must have ability to handle multiple tasks Must be professional in appearance Must possess ability to work in a diverse environment Must possess a high school diploma or equivalent

PREFERRED JOB QUALIFICATIONS

Three (3) years experience in property management, including supervisory experience One (1) year plus marketing and/or sales experience If applicable, possess Government-Assisted Housing experience (HUD, Tax Credit, etc.) Possess AMSI and/or HUD Manager 2000 computer experience, if applicable Possess a four (4) year college degree in related field Background with restaurant or hotel management

WORKING CONDITIONS

Continuous interaction with residents and family members Occasional stress related communications Continuous interaction with Property Supervisor to ensure optimum level of service is being provided to residents and staff, and optimum benefit to company/owner profit

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person