Front Desk Associate/Night Auditor

Front Desk Associate/Night Auditor 5137 University Parkway, Natchitoches, LA 71457 From $10 an hour - Part-time From $10 an hour - Part-time Overview Join our dynamic hospitality team as a Front Desk Associate and Night Auditor, where your energy and hospitality expertise will create memorable guest experiences around the clock. In this vital role, you will be the welcoming face of our hotel, ensuring smooth check-ins, check-outs, and guest relations during evening hours. Your multitasking skills and attention to detail will keep operations running seamlessly while providing exceptional customer service to every guest. This paid position offers an exciting opportunity to develop your hotel management skills in a lively, guest-focused environment. Duties Greet guests warmly upon arrival, assist with check-in and check-out procedures efficiently Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately Handle guest inquiries, requests, and complaints with a positive attitude to ensure satisfaction Conduct nightly audits of guest accounts, reservations, and billing to ensure accuracy and completeness Maintain security protocols by monitoring CCTV surveillance and conducting property inspections during overnight hours Prepare shift reports detailing daily activities, incidents, and financial transactions for management review Support front desk operations by managing reservations, cancellations, and special requests with hospitality management expertise Requirements Proven experience in hotel management or front desk operations within a hospitality setting Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus Knowledge of hotel management software and multi-line phone systems Exceptional phone etiquette and guest relations skills to foster a welcoming environment Ability to work independently during night shifts while maintaining high standards of hospitality management Previous night audit experience preferred but not required; training provided for the right candidate A genuine passion for hospitality, guest services, and creating positive experiences in resort or hotel environments

Pay:

From $10.00 per hour

Work Location:

In person