Retail Manager

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Yoga and Health Retail Manager Stockbridge, MA Apply Position Summary:

The Kripalu Retail Manager leads all retail operations for the Kripalu Shop, both onsite and online, as well as the Kripalu Caf?, supporting the transformational experience of guests by offering products and resources that enhance their time on campus and extend that experience into their daily lives. This role ensures seamless day-to-day operations while partnering with Senior Management to drive revenue, refine retail strategy, and support overall business goals. The position also provides oversight of the Mailroom, Stockroom, and Buying Team, ensuring alignment, efficiency, and a cohesive approach across all areas.

Accountabilities:

Recruit, train, and continuously develop Kripalu Shop, Stockroom, Buyers, Finance POS Admin, and Mailroom employees to support individual growth and team success. Strategically optimize staffing levels and scheduling to align with fluctuating program enrollment and guest demand. Manage and process payroll accurately and in accordance with established payroll schedules. Lead the planning and execution of in-shop special events, including trunk shows, book signings, and vendor-led product trainings. In partnership with the COO, develop and deliver training on Kripalu Shop best practices for Sacred Hospitality, ensuring an exceptional and consistent experience for all in-person and online guests. Design and implement policies and procedures that drive sales, enhance operational efficiency and safety, and foster a positive, supportive work environment. Collaborate with Finance to establish and uphold best practices that ensure accuracy, efficiency, and effectiveness across all shop financial processes. Serve as an interdepartmental liaison between the shop and cross-functional departments, including Finance, Marketing, Program Operations, Guest Services, and Dining & Food Services. Act as the primary point of contact for retail technology systems, including onboarding, staff training, and troubleshooting/reporting issues. Create and manage Shop annual budgeting and forecasting; conduct monthly performance analysis; and develop business plans, analyses, and proposals to address risks and opportunities. Lead the buying team in curating the overall product assortment, aesthetic, and pricing strategy to align with Kripalu\'s mission, values, and programs. Lead the full shop team (buyers, stockroom, and floor staff), as well as collaborate with Finance and Campus Safety, to prioritize loss prevention; support ongoing inventory spot checks and lead the annual full inventory process.

Core Competencies:

Embodies a strong leadership presence and ability to guide, motivate, and support a team on the floor. Ability to solve problems in the moment, while maintaining organizational and time management skills Communicates clearly and respectfully with all staff, guests, presenters, and other departments. Demonstrates a strong commitment to equity, diversity and inclusion, actively contributing to a welcoming and respectful environment for all. Embodies Kripalu\'s core values of love, wholeness, unity, service, and evolution in all aspects of work and interaction. Qualifications Bachelor\'s Degree or equivalent. Prior Experience managing customer service and retail support staff, including responsibility for scheduling and payroll and developmental/disciplinary action. Excellent computer skills, including Microsoft Office Suite. Knowledge and experience with POS software. Available weekends, evenings, and holidays. Ability and willingness to be flexible and cover floor gaps (lead and associate-level) when needed. Valued but not

Essential Skills and Experience:

5 years managing a dynamic retail environment with a sophisticated product mix; preference to wellness settings. Experience with Point of Sales and Inventory Management software. Experience in e-commerce sales. Active Filters Retail Manager Stockbridge, MA Clear All Apply