Room Attendant

Responsibilities:

Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail. Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard. Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary. Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction. Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership. Always maintain professionalism consistent with hotel brand and company expectations. Know and communicate hotel emergency procedures; inform and assist guests in emergencies. Take on additional tasks as necessary or assigned by hotel leadership.

Requirements:

Effective verbal and written communication skills Must be able to speak, read, and write in primary language(s) used in the workplace 8+ hours per day; stand and walk frequently throughout the workday Lift, lower, and maneuver up to 30 pounds occasionally Reach, bend, stoop, and pivot frequently throughout the workday Able to work

Weekends & Holidays Source:

Hilton Brands - US Military Careers