Room Service - Server

Room Service - Server 4.3 4.3 out of 5 stars 415 West Carmel Valley Road, Carmel Valley, CA 93924 $16.90 an hour - Full-time Bernardus Lodge & Spa 18 reviews $16.90 an hour -

Full-time Bernardus Lodge & Spa Careers SUMMARY:

The Room Service Server plays a key role in delivering exceptional in-room dining experiences consistent with Forbes Four-Star standards. This position is responsible for providing professional, prompt, and courteous service while ensuring accuracy, presentation, and attention to detail in every order. The ideal candidate demonstrates genuine hospitality, a strong understanding of fine dining etiquette, and the ability to anticipate guest needs. Working collaboratively with the culinary and service teams, the Room Service Server upholds the highest levels of service excellence, maintaining the property's reputation for luxury and personalized care.

DUTIES AND RESPONSIBILITIES

Answer in-room dining calls promptly, courteously, and with polished professionalism. Accurately record guest orders and ensure all details and special requests are clearly communicated to the culinary team. Maintain complete knowledge of all menus, including daily specials, seasonal offerings, and ingredient details. Demonstrate a strong working knowledge of the wine list and all beverage selections, including spirits, beer, wines by the glass, after-dinner drinks, non-alcoholic beverages, and coffee and tea service. Operate the Micros POS system accurately and efficiently. Deliver orders to guest rooms with timeliness, elegance, and attention to presentation standards. Maintain a professional and respectful demeanor toward guests and colleagues at all times. Collaborate effectively with fellow team members and assist as needed to ensure seamless service. Consistently demonstrate a positive attitude and commitment to guest satisfaction. Uphold all safety and sanitation standards and promote a safe working environment. Perform additional duties as assigned by the supervisor or manager.

QUALIFICATIONS

Solid understanding of food and beverage service principles. Ability to multitask and remain composed in a high-paced environment. Personable, engaging, and able to create a warm guest experience. Self-motivated with the ability to work independently and as part of a team. Must be legally eligible to work in the United States. Must meet legal age requirements for serving alcoholic beverages.

EDUCATION

High school diploma or equivalent (GED) required.

PHYSICAL DEMANDS

Ability to lift and carry up to 25 lbs. Ability to stand, walk, and move continuously for extended periods. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Must communicate clearly and professionally in English with guests, management, and coworkers. Additional language skills are a plus.

CERTIFICATES & LICENSES

Valid Food Handler Certificate required.

WORK ENVIRONMENT

The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100+ degrees. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT

(CCPA) As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY EXAMPLES BUSINESS PURPOSE

Personal Identifiers Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number 1. To comply with state and federal law and regulations requiring; employers to maintain certain records; 2. To evaluate your job application and candidacy for employment; 3. To obtain and verify background check and references; and 4. To communicate with you regarding your candidacy for employment. Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above Employment History Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations Same as above Education Information Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained Same as above If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.