Sales Coordinator

PERFORMANCE EXPECTATIONS

Account Ownership:

Serve as the primary contact for smaller accounts, managing orders, inquiries, and ensuring high customer satisfaction.

Director Support:

Provide administrative and reporting support to the Director of Sales, including preparing presentations, compiling data, and coordinating departmental initiatives. Support for

Larger Accounts:

Assist the Senior Sales Coordinator with documentation, reporting, and operational tasks for strategic accounts.

Order Management:

Process orders, monitor open orders, and coordinate with internal teams to ensure timely fulfillment.

Customer Service:

Respond to customer inquiries, provide status updates, and escalate complex issues as needed.

Documentation & Compliance:

Maintain accurate records, including BOMs, costing requests, and spec sheets, under guidance from the Senior Sales Coordinator.

Cross-Functional Coordination:

Communicate with internal teams (Supply Chain, Customer Service, Regulatory) to support timelines and deliverables.

Reporting:

Generate and distribute open order and OTIF reports for assigned accounts and support reporting for larger accounts.

Meeting Support:

Prepare agendas, take notes, and follow up on action items from internal and customer meetings. Dimensions, Tasks, And Essential Functions Own day-to-day management of smaller accounts, including order entry, tracking, and issue resolution. Assist in initiating costing requests and BOM creation for both small and large accounts. Monitor OTIF metrics for assigned accounts and flag potential delays for resolution. Support internal meetings with updates on smaller account status and assist with larger account reporting. Collaborate with internal teams to resolve order-related issues and ensure compliance with customer requirements.

MEETING PARTICIPATION

The Sales Coordinator will be expected to participate in weekly Sales Channel meetings as well as cross-functional meetings as needed.

AUTHORITY

This position reports to the Director of Sales for the Account Management Group.

SUPERVISORY RESPONSIBILITY

This position is not a managerial role and does not have any supervisory responsibilities.

CLASSIFICATION

This is a full-time non-exempt role.

EDUCATION

Bachelor's degree (B.A./B.S.) in a related field or equivalent experience Work Experience One to two years of related experience or equivalent. Experience working in a GMP environment preferred 3+ years' experience in the manufacturing industry preferred Other Qualifications Commitment to excellence and high standards Strong organizational, problem-solving, and analytical skills Function as part of a multi-disciplinary project team Self-starter with a willingness to expand expertise and skill base Ability to manage priorities and workflow Demonstrated ability to learn, follow, and help refine procedures with minimal oversight Acute attention to detail Proven ability to handle multiple projects concurrently and meet deadlines Strong interpersonal skills. Ability to deal effectively with a variety of individuals at all organizational levels. Good judgment with the ability to make timely and sound decisions Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups. Proficient in

Microsoft Office Suite Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person