SALES SUPPORT SPECIALIST

Universal Ingredients - Innovative Plant-Based Solutions for Global Industries Universal Ingredients is a global supplier of high-quality, plant-based specialty ingredients for human and pet consumption. With thousands of products and global sourcing capabilities, we provide customized, value-added solutions - including fruit and vegetable juices and concentrates, dehydrated ingredients, botanical extracts, flavors, and beverage systems - for food and beverage manufacturers worldwide. Our advanced production capabilities, including aseptic beverage processing and flexible packaging solutions, enable safe, shelf-stable products with no preservatives. At the heart of our innovation is our Application Capabilities Lab, where food science experts collaborate with customers to develop market-ready solutions through product development, flavor analysis, sensory testing, and commercialization support. Driven by innovation, sustainability, and partnership, Universal Ingredients helps customers stay ahead of evolving consumer preferences while delivering consistent quality, functionality, and performance across global markets.

Job Description For:

SALES SUPPORT SPECIALIST

Division/Department:

Sales Location:

Grandview, WA 98930

Job Title:

Sales Support Specialist Reports To:

Sales Support Manager Salary/Wage- D.O.Q.

Type of Position:

Full-Time, Exempt Competitive benefit package Annual wage review based on individual performance. Company sponsored bonus package dependent upon individual & company performance.

GENERAL DESCRIPTION

Sales Support Specialist role entails implementing sales activities to maintain and grow existing business. Those activities include, but not limited to, support in scheduling client phone calls and meetings, following up with clients about their order status, researching new business/markets, enhancing current customer business/service, collaborating with other FruitSmart departments, preparing sales summaries/data, visiting customers and tradeshows, and growing the FruitSmart brand recognition.

KEY RESPONSIBILITIES

Support a sales strategy to achieve organizational sales goals and revenue Provide troubleshooting assistance for customer orders, account statuses and relevant issues Assist in enhancing current service and product variety to existing customer base Liaise with other company functions to ensure achievement of sales objectives Generate timely sales reports/summaries/data Assist in the development of sales presentations and proposals Stay current with new product and feature launches Maintain positive relationship with existing customers and build relationships with new customers Suggest and promote sales process improvements Review pending orders and specific customer requests to ensure excellent customer service and experience Collect and analyze competitor data to distinguish sales opportunities

WORK EXPERIENCE & PERSONAL SKILL REQUIREMENTS

Excellent written and verbal communication skills Commitment to customer satisfaction Good judgement/decision making Organizations and planning Problem analysis/resolution Exceptional presentation skills Persuasiveness Adaptability Innovation Stress tolerance Self-motivated Team player

EDUCATION REQUIREMENTS

High school diploma or equivalent, additional education preferred 1-3 years of industry related experience, preferred in ingredient sales Well versed in MS Office programs (i.e. Outlook, Excel, Word) Equal Opportunity Employer. All employees are subject to pre-employment drug testing.