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Client Relationship Manager
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Canyon REO
Flagstaff, AZ (In Person)
$48,880 Salary, Full-Time
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Job Description
Since 1991, Canyon REO has worked with private Grand Canyon boaters to provide support and supplies for an unforgettable wilderness trip. While many experienced boaters have the skills to raft through the Grand Canyon, few have the necessary equipment or desire to plan the logistics of a 16-30 day river trip. Planning a Grand Canyon trip is a massive undertaking for the permit holder and often takes place over one to two years. Canyon REO has developed and refined a program to provide equipment, food, shuttles, and logistical support to these permit holders. We make the long process of planning a private Grand Canyon river trip smooth and easy. The Client Relationship Manager is a key member of Canyon REO's team. Their job is to oversee the office and trip logistics. They interface with clients at every stage of the trip process from start to finish. They take the lead in communicating directly with clients to ensure that client needs, preferences, and expectations are understood and met. This requires close collaboration with other key staff including food and equipment managers, bookkeepers, administrators, shuttle drivers, and riggers.
JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO
- Direct communication with clients and perspective clients via phone and email.
- Ability to develop relationships of trust and deliver outstanding customer service.
- Follow up on customer leads, generate quotes, and sign-up new clients.
- Plan, schedule, and reserve equipment.
- Schedule vehicle and client shuttles.
- Maintain client information, payment status, and trip records.
- Communicate trip details and changes to other departments.
- Maintain contact with clients and assist them with trip planning.
- Contribute to company marketing plans, including digital and social media tactics.
- Maintain an organized and presentable office.
EXPERIENCE AND QUALIFICATIONS
- 3-5 years' experience in logistics, customer service, office management, business management, or related fields.
- Professional writing and speaking skills.
- Computer literacy, minimally with Microsoft Office and Google Drive.
Preferred:
Grand Canyon, rafting, or outdoor expedition experienceSKILLS & ABILITIES
- Flexibility and adaptability to address the most pressing client needs of the day.
- Highly organized, great attention to detail, and excellent planning skills.
- Ability to collaborate and communicate effectively across all staff and functions.
- Will do attitude.
- Must be available some weekends and holidays and adapt to schedule demands.