Account Relationship Representative - Ketema

About the

Position:

The Account Relationship Representative (ARR) supports the outside sales team in growing and maintaining customer relationships. This role works closely with customers, operations, product management, suppliers, and other members of the commercial team to drive sales, support account development, and ensure customer satisfaction. The ARR assists with both existing customer accounts and new business opportunities by providing hands-on support, problem-solving, and inventory program management. Success in this role requires strong communication skills, attention to detail, and a customer-first mindset.

Essential Duties and Responsibilities:

Customer Support & Relationship Management Serve as a key resource for assigned accounts, providing prompt and effective support. Respond to customer issues, inquiries, and requests in a professional and timely manner. Collaborate with the outside sales team to identify opportunities and meet/exceed monthly sales goals. Inventory & Program Management Support and implement Stellar vendor-managed inventory (VMI) programs at customer sites. Operate and maintain Stellar inventory systems (e.g., CribMaster, SupplyPro, AutoCrib, Hand-Held Bin Management). Ensure accurate tracking, organization, labeling, and cleanliness of managed inventory. Manage min/max product quantities and assist in cross-referencing products for VMI programs. Identify unprofitable inventory and recommend adjustments to align with business objectives. Sales & Order Management Enter and manage quotes and orders in the ERP system (Prophet 21) or through collaboration with Customer Service. Research, prepare, and follow through on customer quotes using branch and company resources. Generate add-on sales opportunities by recognizing and acting on customer needs. Communicate directly with vendors and Product Management to meet customer requirements. Solutions & Collaboration Leverage Stellar's specialists, supplier resources, and internal teams to support customer accounts. Serve as a liaison between customers, the commercial team, and the Solutions group to deliver effective results. Compliance & Safety Follow all customer site guidelines, safety protocols, and emergency procedures. Stay current on required training and certifications.

Position Requirements:

Education High School Diploma or equivalent required Experience 2-3 years of relevant sales or customer service experience Experience with ERP systems (preferred) Skills & Abilities Clear and professional verbal and written communication skills Strong interpersonal skills with ability to build trust at all levels, including executives Excellent time management, organization, and attention to detail Proficiency with Microsoft Office Suite Confident presenting information to groups and customers Valid driver's license, satisfactory driving record, and reliable transportation