A Technical Account Manager provides technical, product and business knowledge to clients to support the sale of products, particularly within the IT and software industries. Is the main contact point when it comes to technical questions and orders. Monitors product installations or upgrades to ensure that they are successful. Manages the ongoing support to customers to ensure customers continue to make effective use of products.
Account Manager - Electronics Tech Industry Aviso, LLC - 3.8 Fremont, CA Job Details Full-time $100,000 - $110,000 a year 20 hours ago Benefits Health insurance 401(k) Vision insurance Opportunities for advancement Qualifications Microsoft Word Email customer support Microsoft Outlook Service scheduling Sales management systems proficiency CRM system proficiency Sales automation technologies Full Job Description
ABOUT THE ROLE
We're a specialized provider of high-precision electronic calibration and measurement services, is seeking a detail-oriented, highly articulate Account Manager to join their close-knit team of 10 in the Bay Area. This is primarily an inside sales, account administration, and relationship-maintenance role—not a cold-calling or heavy prospecting role. You will serve as the primary point of contact for assigned client accounts, ensuring seamless service coordination, accurate scheduling, and exceptionally high-quality customer communication.
WHAT YOU'LL DO
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Account Management & Retention:
Act as the lead point of contact for assigned clients. Build long-term, trusting relationships through warm, proactive, and clear communication. •
Service Coordination & Scheduling:
Coordinate annual and ad-hoc service schedules for on-site visits and in-house lab work. Earn commissions on booked service schedules. •
Substantive Client Engagement:
Deliver detailed, helpful, and thorough communication via phone and email (going beyond brief, transactional responses to truly answer client needs). •
Administrative & Sales Support:
Maintain accurate CRM records (Salesforce), generate pricing quotes, compile equipment lists, and support internal sales operations on back-end retention efforts. •
Cross-Functional Collaboration:
Partner with off-site service technicians, sales managers, and company leadership to maintain high customer satisfaction metrics and fast turnaround times.
WHAT WE NEED
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Experience:
3+ years in account management, customer success, or sales support—preferably within electronics, calibration, manufacturing, or a related technical environment. •
Communication Skills:
Outstanding written and verbal skills. Ability to draft articulate, comprehensive, and warm emails that reflect a customer-first brand tone. •
Technical Mindset:
Comfortable using CRMs (Salesforce preferred), MS Office (Word, Excel, Outlook), and quickly learning technical product/service terminology. •
Organizational Mastery:
Strong attention to detail with the ability to manage multiple account schedules independently without daily supervision. •
Location:
Local to the Bay Area with full-time, 100% on-site availability at the Northern California facility.
PREFERRED QUALIFICATIONS
• Bachelor's Degree in Business Administration, Sales, Communications, or a related field (or equivalent combination of education and hands-on experience).
WHAT WE OFFER
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Base Salary:
$100,000 - $110,000 depending on experience. •
Incentive Compensation:
Monthly performance bonuses (focused on retention and scheduling) + Annual commission for organic account expansion/new business. •
Benefits:
Comprehensive Health, Vision, and 401(k) retirement plan. •
Career Growth:
Opportunities for professional advancement as the team and business expand.
