Logistics & Order Management Voyage Staffing Jurupa Valley, CA Job Details Full-time $20
$22 an hour 14 hours ago Qualifications Customer communication High school diploma or GED Driver's License Transportation management Attention to detail Organizational skills Time management Full Job Description Customer Account Representative
Logistics & Order Management Full-Time | Customer Service / Logistics Support We are looking for a highly organized, detail-oriented Customer Account Representative to support customer accounts, order processing, shipping coordination, and day-to-day logistics operations.

This is a great opportunity for someone with experience in customer service, logistics, transportation, warehouse operations, or order management who enjoys problem-solving, communicating with customers, and keeping orders moving in a fast-paced environment. What You'll Do In this role, you will serve as an important connection between customers, internal operations teams, carriers, and distribution centers.

Responsibilities include:

Monitor and manage customer orders from processing through shipment Allocate and wave outbound orders according to shipping guidelines and deadlines Troubleshoot order allocation, routing, and shipment issues Route orders according to customer requirements and established lead times Generate shipping labels and ensure labeling and shipping requirements are followed Monitor the Open Order Report (OOR) daily and maintain detailed order updates Provide customers with regular updates regarding open orders and shipment status Respond to customer order inquiries accurately and professionally Coordinate with internal warehouse and operations teams to resolve issues Schedule shipments with carriers and distribution centers Record appointments and shipment information in Smartsheet Maintain accurate documentation to help prevent chargebacks and TONU fees Complete CHEP and pallet-related data entry Support operations across multiple locations Escalate urgent order or service issues when necessary These responsibilities reflect the order allocation, routing, customer communication, shipment scheduling, OOR management, and multi-location support outlined in the position description. What We're Looking For High school diploma or GED required Associate degree in logistics or a related field is a plus 1-3 years of experience in logistics, transportation, warehouse operations, or customer service Experience working with WMS, TMS, ERP, or other order management systems preferred Understanding of order entry, routing, shipping, and distribution processes Proficiency with Microsoft Excel, Outlook, and data tracking systems such as Smartsheet Strong written and verbal communication skills Excellent organization and time-management skills Strong attention to detail and accuracy Ability to manage multiple orders and deadlines at once Strong problem-solving skills with the ability to resolve order, shipment, and routing issues quickly Ability to work independently while also contributing to a team Reliable attendance Willingness to work overtime when needed Ability to communicate effectively in English Comfortable working in a fast-paced environment and escalating concerns when appropriate Travel Requirement This position supports operations across multiple locations and requires regular travel between sites .

Candidates must maintain:

A valid driver's license Current proof of insurance A clean motor vehicle record throughout employment Work Environment This position works in a professional yet casual, fast-paced environment that may include both office and warehouse settings. The role may require sitting, walking, climbing stairs, bending, reaching, and occasionally lifting materials weighing up to 25 pounds . Ideal Candidate You may be a great fit if you are someone who: Likes staying busy and managing multiple priorities Communicates confidently with customers and internal teams Notices small details before they become bigger problems Takes ownership of issues and follows them through to resolution Understands the urgency behind shipping deadlines Can remain calm and organized when priorities change Enjoys working closely with warehouse and logistics operations Apply today if you're looking for a fast-paced customer account role where organization, communication, and problem-solving make a direct impact on daily operations.

Pay:

$20.00

$22.

00 per hour

Work Location:

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