Key Account Manager Sharpa Mountain View, CA Job Details Full-time $120,000
- $200,000 a year 9 hours ago Benefits Health insurance Paid time off 401(k) matching Qualifications Mandarin Customer communication Office activity coordination Sales Expense management English Customer acquisition Full Job Description At Sharpa, we manufacture time by making robots useful. Founded in 2024, Sharpa is an AI robotics company inspired by the Sherpa people of the Himalayas
- known for guiding and assisting alpinists on their difficult journey to the summit. We build general purpose robots that assist, not replace, humans
- freeing people from repetitive and strenuous work so they can pursue inspiring endeavors.
Our team is made up of geeks and innovators with backgrounds at leading AI and robotics companies. We are dedicated to developing ultra-high performance, autonomous robotic systems capable of adapting to the complexity of real world environments. Sharpa operates out of Singapore, Shanghai and Mountain View. What you'll be doing: Manage and grow relationships with key customer accounts in North America Serve as the primary point of contact for customer communications, project coordination, and issue resolution Coordinate cross-functional teams including Engineering, Operations, Quality, Supply Chain, and Sales to support customer needs Drive program execution and ensure timely follow-up on customer deliverables, milestones, and escalations Support product launches, ongoing account activities, and operational alignment between customers and internal teams Translate customer requirements into actionable internal plans and communicate updates clearly to stakeholders Build strong working relationships with customer program managers, engineering teams, procurement teams, and decision-makers Identify risks proactively and coordinate resolution plans across teams Support business growth opportunities within existing accounts through strong customer engagement and execution excellence Travel as required to support customer meetings and business activities What we're looking for: 5+ years of relevant experience in Key Account Management, customer-facing program management, Technical Program Management, Program Management, or related roles Candidates with a combination of engineering and customer-facing experience are highly preferred (e.g. 2-3 years in engineering/technical roles plus 2-3 years in account or program management) Strong customer communication and stakeholder management capabilities Experience coordinating cross-functional teams in fast-paced environments Familiarity with OEM products, manufacturing, engineering, or hardware-related programs is preferred Strong execution, follow-up, problem-solving, and project coordination skills Experience supporting large enterprise customers or major technology accounts in the United States is highly preferred Professional proficiency in English and Mandarin Chinese preferred due to frequent collaboration with global teams Able to travel within the United States as needed for customer support and business activities Valid U.S. travel authorization preferred Comfortable working across cultures and time zones in a global organization Strong ownership mindset with a customer-first attitude Bonus points: Existing relationships with leading technology companies, research institutions, or advanced manufacturing clients. International exposure and experience operating across different markets and business cultures.
Pay:
$120,000.00
00 per year
Benefits:
401(k) matching Health insurance Paid time off
Work Location:
In person
