Technical Account Manager

Technical Account Manager Glint Tech Solutions

LLC - 2.0

Mountain View, CA Job Details Full-time $100,000 - $300,000 a year 22 hours ago Qualifications AI Full Job Description Role Overview GMI Cloud is building next-generation AI and GPU cloud infrastructure to support fast-scaling AI companies, research labs, and enterprise customers. The Technical Account Manager (TAM) plays a critical customer-facing role, working at the intersection of customers, infrastructure, and operations to ensure successful delivery, adoption, and long-term account success. Key Responsibilities Serve as the primary technical point of contact for assigned customers. Build trusted relationships with customer engineering and operations teams. Coordinate with internal infrastructure, data center operations, and engineering teams to ensure smooth delivery. Support customer onboarding, deployment, and scaling of AI/GPU workloads. Identify performance, utilization, and cost-optimization opportunities. Conduct regular operational and technical reviews with customers. Advocate for customer needs internally and drive issue resolution. Qualifications Experience in technical account management, customer success, operations, or project management within cloud, AI infrastructure, or data center environments. Comfortable working with technical customers and cross-functional internal teams. General understanding of AI infrastructure concepts such as GPU servers, Kubernetes, high-performance networking, and storage. Strong communication, organization, and follow-through skills. Ability to manage multiple priorities in a fast-moving environment. Preferred Qualifications Experience supporting enterprise or AI-scale customers. Exposure to hyperscale data center or AI infrastructure environments. Bilingual communication skills (English / Chinese) are a plus.