OPS - Account Manager

Position Title:

Account Manager Reports To:

Branch Manager Department:

OPS FLSA

Status:

Full-Time, Exempt Summary The Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and driving business growth through effective account management. This role involves coordinating with various teams, overseeing project execution, and identifying opportunities for service enhancements.

Responsibilities and Duties Client Relations :

Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.

Project Coordination :

Oversee the scheduling and execution of landscaping projects, ensuring timely and quality delivery.

Sales and Proposals :

Prepare and present proposals for new and existing clients, including landscape enhancements and maintenance services.

Quality Control :

Conduct regular site visits to ensure the quality of work and address any issues promptly.

Budget Management :

Manage budgets for client accounts, ensuring profitability and cost control.

Problem-Solving :

Address and resolve any client concerns or issues in a timely and professional manner.

Performance Tracking :

Monitor and report on account performance, identifying areas for improvement and growth.

Collaboration :

Work closely with the operations and sales teams to ensure alignment of goals and strategies.

Qualifications Education :

Bachelor's degree in Business, Horticulture, or a related field.

Experience :

Minimum of 3-5 years of experience in account management, preferably within the landscaping or construction industry.

Certifications :

Relevant certifications in account management or sales are a plus.

Knowledge and Skills Industry Knowledge :

Strong understanding of landscaping design, construction, and maintenance.

Sales Skills :

Proven track record in sales and account management.

Communication Skills :

Excellent verbal and written communication skills.

Organizational Skills :

Strong organizational and time management skills.

Problem-Solving :

Superior problem-solving and decision-making abilities.

Customer Service :

Strong focus on customer satisfaction and relationship management.

Financial Acumen :

Proficiency in budgeting and financial management. Compensation & Benefits Annual salary of $80,000 to $90,000 based on experience. Bonus Eligibility Eligible for company benefits in accordance with employee policies. Paid time off accrued per company policy. Verde Property Services is an Equal Opportunity Employer.

Responsibilities and Duties Client Relations :

Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.

Project Coordination :

Oversee the scheduling and execution of landscaping projects, ensuring timely and quality delivery.

Sales and Proposals :

Prepare and present proposals for new and existing clients, including landscape enhancements and maintenance services.

Quality Control :

Conduct regular site visits to ensure the quality of work and address any issues promptly.

Budget Management :

Manage budgets for client accounts, ensuring profitability and cost control.

Problem-Solving :

Address and resolve any client concerns or issues in a timely and professional manner.

Performance Tracking :

Monitor and report on account performance, identifying areas for improvement and growth.

Collaboration :

Work closely with the operations and sales teams to ensure alignment of goals and strategies.

Qualifications Education :

Bachelor's degree in Business, Horticulture, or a related field.

Experience :

Minimum of 3-5 years of experience in account management, preferably within the landscaping or construction industry.

Certifications :

Relevant certifications in account management or sales are a plus.

Knowledge and Skills Industry Knowledge :

Strong understanding of landscaping design, construction, and maintenance.

Sales Skills :

Proven track record in sales and account management.

Communication Skills :

Excellent verbal and written communication skills.

Organizational Skills :

Strong organizational and time management skills.

Problem-Solving :

Superior problem-solving and decision-making abilities.

Customer Service :

Strong focus on customer satisfaction and relationship management.

Financial Acumen :

Proficiency in budgeting and financial management. Summary The Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and driving business growth through effective account management. This role involves coordinating with various teams, overseeing project execution, and identifying opportunities for service enhancements.