Accounts Recovery Specialist

Accounts Recovery Specialist Rocklin, CA Job Details Full-time $23 - $26 an hour 1 day ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Record keeping Customer communication Customer service Bank transfers Equipment troubleshooting High school diploma or GED Financial record maintenance Debt collection payment plan Organizational skills Technical troubleshooting support Productivity software Communication skills Technical Proficiency Entry level Full Job Description We're thrilled that you are interested in joining us here at the Amynta Group!

Be Great With Us:

We're thrilled that you are interested in joining us here at the Amynta Group! Amynta is an independent, customer centered company that provides innovative insurance and protection solutions across North America, Europe, and Australia. As part of the Amynta Group, Builders & Tradesmen's Insurance Services, Inc. (BTIS) is a dynamic and rapidly growing commercial insurance MGA delivering a wide range of commercial line products through cutting edge technology, all while maintaining a small business mindset rooted in strong relationships, clear communication, and genuine concern for our customers. "Be Great" isn't just our motto — it's how we show up every day. We are committed to excellence for our retail agency partners and to building strong, collaborative relationships with our carrier partners. Join a team that values partnership, innovation, and service excellence and Be Great! About the

Opportunity:

We are seeking a detail-oriented Account Recovery Specialist I to join our team in Rocklin, CA. In this role, you will support the Accounts Recovery team by monitoring account balances, managing delinquent accounts, and coordinating with internal teams, agencies, and finance companies to resolve outstanding balances. This role plays an important part in maintaining the financial health of the organization while ensuring agencies and partners receive timely, professional support. By helping resolve account issues and maintain accurate records, you contribute to efficient financial operations and strong business relationships. What You Will Do Monitor outstanding account balances and determine appropriate next steps in the collection process Contact agencies and customers to resolve overdue balances and facilitate payment collection Encourage timely payment of future premiums while maintaining positive professional relationships Maintain accurate documentation of account status, collection activity, and payment arrangements Establish payment plans for delinquent accounts when appropriate Assist with processing book rolls and single broker-of-record (BOR) transfers between entities Process delinquent finance accounts on behalf of finance companies Review aged credits for refund issuance to agencies or escheatment to the state as required Generate and review reports for aged balances related to canceled and non-canceled agencies for further review and billing Review select policies to determine eligibility for direct collection with carriers What You Will Bring High school diploma or equivalent Strong written and verbal communication skills, with confidence handling agency and customer interactions A customer service mindset with a commitment to delivering high-quality support Ability to review policy and account information, identify potential issues, and take appropriate action Strong organizational skills with the ability to manage multiple priorities and deadlines Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems Ability to troubleshoot basic technical issues with equipment such as headsets, internet connectivity, or system access What We Have to Offer The pay range for this role is $23 - $26 per hour. Final compensation will be determined based on a candidate's experience, skills, and knowledge relevant to the role and industry.

Benefits:

In addition to our base compensation package, we offer a comprehensive benefits program that includes: 18 days of paid time off per year 11 paid holidays annually Medical, dental, and vision insurance Short-term disability insurance Long-term disability insurance Basic term life and accidental death & dismemberment (AD&D) insurance 401(k) retirement plan with employer match Voluntary life insurance options The Amynta Group (the " Company ") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.