Account Manager

POSITION SUMMARY

The position is responsible for managing, developing and coordinating resources to support client accounts. Additional accountabilities include, but not limited to: up sale accounts, serves as a liaison between company, clients and subcontracts; develops and maintains solid relationship with existing and new clients; identifies issues with facilities and presents resolutions to address issues to clients; maintains a consistent flow of communication with clients, sales and operations; leverage knowledge of all lines of service to address client challenges; and consistent, accurate data entry.

EDUCATIONAL REQUIREMENTS

Associates Degree in Business Administration or related field preferred

EXPERIENCE REQUIREMENTS

5+ years in the service industry, facilities management, property management, retail experience required Demonstrated collaboration with operations and creating solutions experience required Demonstrated ability to communicate, verbally and in writing, with internal and external customers at all levels Demonstrated ability to manage multiple accounts and support clients with changing priorities Advanced skills in Microsoft Office suite required; Salesforce knowledge highly desired Advanced interpersonal and relationship building skills Professional personal presentation skills; data entry skills required High level of interpersonal skills to handle sensitive and confidential situations required Ability to handle changing priorities, establish standards and achieve desired objectives required Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to maintain poise, tact and diplomacy required Ability to adjust scheduled to meet business needs Ability to adjust schedule to meet business and client needs

ACCOUNTABILITIES AND RESPONSIBILITIES

Manage large accounts; field calls and requests; serve as liaison between company and clients Develop and maintain relationships with clients to ensure client satisfaction, resolving issues without compromising corporate objectives; be their trusted partner Develop extensive knowledge of client's facilities to provide accurate resolutions to asset challenges, up sale accounts Work with Operations Manager and or Director of Operations on a daily basis to ensure a teamwork approach is utilized to support client needs Engage clients in a positive manner via phone and e-mail regarding work performed; build client relationships and maintain client management database (Salesforce) Conduct pre and post walks to monitor the quality of service delivered; quality of service needs to exceed the client's expectations Be an expert in all lines of services offered, know the intricacies of each product to address client issues and attain desired results Post addition client notes to Salesforce Identify and pursue revenue opportunities and meet renewal goals within the accounts Identify new business opportunities and provide leads Proactively monitor client premises/needs and recommend solutions Up-selling of existing contracts Support operational objectives and efforts to meet Team net income goals Oversee all aspects of service delivery Maintain a consistent flow of communication with clients Control the accounts receivable and billing for accounts in accordance with procedures Must be able to fulfill essential job functions in a consistent state of alertness and safe manner Communicate issues, concerns and questions to supervisor

EXPECTED RESULTS

Exceptional mitigation of client issues and immediate resolution with on-demand service delivery aligned with appropriate line(s) of service to exceed client expectations Continuously enhance knowledge of client facilities and technical acumen for all lines of services provided reciprocating a solution-based relationship Effectively leverage product and facility knowledge to strategically address client issues while increasing revenue, up-selling existing and new contracts Maintain continuously communication with clients, team, branch and supervisor; keep everyone on the same page Consistently monitor clients and make adjustments to ensure quality service delivery, client retention and data entry standards are met Continuous maintenance and development of relationships; alignment of efforts within the team Ability to comprehend services provided by Corporate Care in order to create proposals that pertain to the needs of the client Adherence to all policies and procedures

Job Type:

Full-time Pay:

$70,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person