Patient Accounts Liaison

SANTA BARBARA EYECARE INC A PROFESSIONAL MEDICAL C

Santa Barbara, CA Job Details Full-time 22 hours ago Qualifications Customer communication Microsoft Excel HIPAA Medical claims processing software High school diploma or GED Electronic health record (EHR) management for billing and coding Health information regulatory compliance Productivity software Clinical confidentiality policies Medical terminology Customer service problem-solving

Full Job Description Description:

Patient Accounts Liaison Join our dedicated healthcare team as a Patient Accounts Liaison, where your expertise will directly contribute to providing exceptional service and ensuring smooth financial operations. This role offers an opportunity to work in a collaborative environment committed to patient care and operational excellence.

Key Responsibilities:

Explain medical bills to patients, process payments, set up payment plans, and resolve billing disputes efficiently. Verify insurance benefits and check coverage eligibility. Serve as the primary communication point between patients, physicians, and management team to facilitate clear and effective information exchange. Maintain accurate electronic health records (EHR), billing data, and patient documentation while strictly adhering to HIPAA privacy standards. Assist patients in understanding out-of-pocket costs and treatment options.

Skills and Qualifications:

Proven experience in medical billing, coding, or healthcare finance. Strong knowledge of insurance verification and claims processing. Excellent communication and interpersonal skills to effectively liaise with patients, healthcare providers, and internal teams. Familiarity with electronic health record (EHR) systems and billing software. Attention to detail and strong organizational skills to maintain accurate records. Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality. Ability to handle sensitive situations with professionalism and empathy. We foster a supportive and growth-oriented environment where your contributions make a meaningful difference in patient care. Join us to be part of a team dedicated to excellence, innovation, and compassionate service.

Requirements:

High school diploma or GED required; associate's degree preferred. 1+ years of experience in medical billing, healthcare administration, customer service, or revenue cycle management. Proficiency with EHR systems, medical billing software, and Microsoft Office, including Excel. Knowledge of medical terminology, insurance claims processing, and HIPAA compliance. Strong communication, customer service, problem-solving, and organizational skills. Ability to work independently and manage multiple priorities in a fast-paced healthcare environment.