Avante Aesthetics | Walnut Creek, CA

IMMEDIATE HIRE

| Full-Time |

In-Person Pay:

$25-$27 per hour, depending on experience

Schedule:

Tuesday-Saturday, 10:00 AM-7:00

PM Benefits:

30% employee discount on treatments, 15% friends-and-family discount on eligible treatments, paid onboarding and California paid sick leave

Performance Review:

90 days About Avante Aesthetics Avante Aesthetics is a boutique luxury medical spa located at 1520 North Main Street in Walnut Creek, California. We specialize in advanced aesthetic treatments, including injectables, laser services, skin resurfacing, body contouring, and wellness, with a focus on natural results and an exceptional client experience. As our practice continues to grow, we are looking for a highly organized, proactive, and personable Front Office Coordinator who can help keep our office running smoothly while delivering outstanding customer service. Position Overview This is much more than a traditional receptionist position. We are looking for a true go-getter who takes initiative, thinks quickly on their feet, works exceptionally well independently, and takes pride in keeping an office organized and operating efficiently. The right person will be comfortable managing front desk responsibilities, coordinating schedules, tracking inventory, maintaining a clean and welcoming environment, following up with clients, and identifying opportunities to improve the business. Spanish-speaking ability is almost a must for this position. We strongly prefer someone who can comfortably communicate with Spanish-speaking clients in a professional setting. We are looking for someone dependable, resourceful, and motivated to become an important part of a growing boutique medical spa. Key ResponsibilitiesFront Desk & Office Operations Serve as the first point of contact for clients by phone, text, email, and in person. Manage appointment scheduling, confirmations, cancellations, and rescheduling. Keep the reception area and client spaces clean, organized, and welcoming. Monitor inventory of skincare products, office supplies, and other essentials. Track inventory levels and coordinate timely reordering. Process payments and assist with administrative tasks. Anticipate office needs and take initiative to resolve routine issues. Help ensure daily operations run smoothly without constant supervision. Client Relations & Customer Service Deliver exceptional, personalized customer service consistent with a luxury medical spa. Handle incoming inquiries professionally and promptly. Conduct client callbacks and follow up with prospective and existing clients. Follow up with missed inquiries, consultation leads, and clients due for rebooking. Help convert inquiries into booked consultations and appointments. Build positive, lasting client relationships and encourage repeat visits. Communicate professionally with English- and Spanish-speaking clients. Handle client concerns with patience, discretion, and sound judgment. Client Engagement & Business Growth Help maintain strong client relationships and improve client retention. Follow up consistently with leads and prospective clients. Support the promotion of treatments, packages, memberships, and skincare products. Identify opportunities to increase bookings and encourage rebooking. Bring forward ideas to improve the client experience and daily operations. Contribute to a positive, professional environment that supports the growth of the practice. Social Media & Marketing Support Social media experience is a strong plus, although it is not the primary responsibility of this position. Help create short videos, reels, and stories for Instagram and TikTok. Assist with filming and editing content featuring treatments, skincare, and the practice. Suggest creative ideas to increase brand awareness and client engagement. Use tools such as Canva or CapCut, if familiar. Help identify opportunities to turn social media interest into client inquiries and appointments. Qualifications Strong customer service experience is essential. Spanish proficiency is strongly preferred and close to essential for this position. Excellent verbal and written communication skills. Highly organized, dependable, and detail-oriented. Able to work independently and take ownership of responsibilities. Quick-thinking problem solver who can adapt to changing priorities. Strong follow-through and time management. Comfortable using computers, email, scheduling software, and spreadsheets. Professional, personable, and attentive to detail. Genuine interest in aesthetics, skincare, beauty, and wellness.

Preferred experience:

Previous experience in a med spa, dermatology office, medical or dental practice, luxury retail, hospitality, or another client-facing environment. Familiarity with appointment scheduling systems or client management software. Social media experience, particularly filming and editing short-form videos. Who Will Thrive in This Role? We are looking for someone who does not need to be told what to do throughout the day. You notice what needs attention and take action. You follow through on client callbacks, keep inventory organized, maintain a polished office, and help the team stay on schedule. You are a team player who also thrives independently. You remain calm under pressure, think on your feet, solve problems, and take pride in your work. Most importantly, you understand that excellent customer service, organization, and consistent client follow-up are essential to the success of a growing business. Compensation & Benefits Flat hourly pay of $22-$27 , depending on experience and qualifications. Formal performance review after 90 days to assess performance, responsibilities, and potential compensation adjustments. A pay increase is not guaranteed. 30% employee discount on Avante Aesthetics treatments. 15% friends-and-family discount on eligible treatments. California paid sick leave. Paid onboarding and training. Opportunity to grow with an expanding boutique medical spa. Schedule & Location Tuesday-Saturday, 10:00 AM-7:00 PM. Sunday and Monday off. Full-time, in-person position. 1520 North Main Street, Walnut Creek, CA. How to Apply - Immediate Opening We are looking to hire as soon as possible.

Please submit:

Your resume. A brief introduction describing your customer service and organizational experience. Your Spanish-language proficiency. Any relevant social media or video examples, if available. One or two professional references. Qualified candidates may be asked to participate in a Spanish-language conversation during the interview process. If you are proactive, dependable, organized, and ready to make a meaningful contribution to a growing luxury medical spa, we would love to hear from you.

Pay:

$22.00 - $27.00 per hour

Work Location:

In person