Entry Level Account Representative

The Entry Level Account Representative will be the trusted resource customers rely on to navigate Verizon Wireless's mobile services and integrated home solutions, providing friendly expertise and seamless sales support throughout their journey. As an Entry Level Account Representative, you'll be the welcoming first connection for customers exploring Verizon Wireless's full suite of connectivity services. The Entry Level Account Representative will expertly guide them through options, troubleshoot inquiries, and maintain detailed sales records to ensure every interaction is both positive and productive. Core Functions of the Entry Level Account Representative Onboard customers to Verizon Wireless's services assisting with plan selection, eligibility, and activation. Resolve billing, service, and technical inquiries, escalating sales issues to Verizon Wireless teams as needed, ensuring customer satisfaction. Maintain accurate sales records, documenting customer interactions, service milestones, and account activity to support campaign tracking and performance reporting. Collaborate with internal sales outreach teams, ensuring consistent messaging and seamless sales service delivery across all Verizon Wireless product lines. Identify opportunities for bundled upgrades and service enhancements, using customer feedback and usage patterns to recommend tailored solutions. Log customer interactions and insights, contributing to sales campaign optimization and continuous improvement of Verizon Wireless's outreach strategy. Preferred Qualifications for the Entry Level Account Representative Collaborates effectively with internal teams to ensure smooth service delivery. Explains service options clearly and tailors recommendations to customer needs. Navigates digital tools confidently to support activations and retention efforts. Adapts quickly to changing workflows and campaign priorities. Demonstrates accountability and ownership in every customer interaction. Experience in customer support, sales, or account coordination, ideally within telecom, subscription-based services, or retail environments. Strong communication and problem-solving skills, with the ability to guide customers through Verizon Wireless's service options and resolve inquiries. •This is an in-person position, out-of-state candidates will not be considered.

Pay:

$55,000.00 - $62,000.00 per year

Benefits:

Paid training

Work Location:

In person