Account Manager, Milford

at Sullivan's Landscaping and Maintenance in Milford, Delaware, United States Job Description This exempt position is responsible for providing follow-up to maintain positive customer relations, ensuring complete customer satisfaction, contract renewals, and selling non-contracted landscape management services; performs related work as required. Essential Functions The examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in this job classification. Management may assign other functions not listed herein at its sole discretion. Develops strong positive relationships with customer community based upon clear and frequent communication, mutual trust, and ability to meet the customer needs; addresses customer complaints, issues, and suggestions with field operations team; develops win-win opportunities for the customer and the company; proactively improves properties by inspecting and locating problems in the landscape before the customer brings them to the attention of the company and then communicates them to the customer; defines a resolution that is within customers' needs and budgetary parameters; Portfolio enhancement penetration rate of 30%- provide additional revenue by selling enhancement services to customers works closely with administrative support to make sure all contract administration is timely and accurate; demonstrates frequent, effective, professional, and timely communication with customers; provides candid feedback on customer relationship and the customer's perceptions of the product and service being provided to maximize customer retention; ensures job quality meets customer expectations in terms of appearance and horticulture standards; conducts follow-up on all customer contact, complaints, or meetings; suggests proposals to field operations staff in a complete and professional manner; conducts follow-up on bids and offers value solutions to customers; ensures enhancements proposals are approved as needed prior to being presented to the customer; responds to all inquiries and requests for bid in a timely manner; assists in measuring properties and supporting the contract renewal process; maintains tracking of all enhancements proposals in progress and timely follow-up to maximize approval; aggressively pursues all proposals in progress; develops long-term life-cycle property management plans to meet customers projected needs and enhance overall quality of service; supports the sales pipeline; remains abreast of industry trends; presents benchmarking data and state-of-the-art practices; develops new business contacts; tracks competitors' pricing and infrastructure; tracks all proposals, contacts, and leads; supports the marketing program, procedures, and training; prepares reports and makes formal presentations to executives, staff, and clients; uses Microsoft Office Suite and standard office equipment; and provides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff in a courteous and efficient manner. To view full details and how to apply, please login or create a Job Seeker account