Key Account Manager

Key Account Manager Aqua Gulf - 3.8 Jacksonville, FL Job Details Full-time From $80,000 a year 20 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Employee assistance program Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Revenue growth Managing customer accounts Stakeholder engagement Customer retention Logistics Bachelor's degree Decision making Supply chain management Business Administration Logistics Account management Master of Business Administration Consultative selling Full Job Description The Key Account Manager is responsible for overseeing and expanding relationships with the company's most strategic and high-value clients. This role serves as a trusted advisor to customers, aligning transportation and warehousing solutions with their long-term business objectives. The Key Account Manager drives account growth, ensures service excellence, and plays a critical role in retaining and strengthening key partnerships.

Essential Duties and Responsibilities:

• Own and manage relationships with top-tier accounts, acting as the senior point of contact and escalation lead.
• Develop deep understanding of each client's supply chain strategy, business goals, and operational challenges.
• Build and execute strategic account plans focused on retention, growth, and long-term partnership development.
• Lead executive-level engagement with client and internal stakeholders.
• Proactively identify opportunities to expand services across transportation and warehousing.
• Partner closely with internal leadership, operations, and solutions teams to ensure consistent, high-quality service delivery.
• Monitor and analyze account performance metrics, driving continuous improvement initiatives.
• Anticipate risks, resolve complex issues, and ensure client satisfaction at all levels of the organization.

Qualifications:

• Bachelor's degree in Business, Supply Chain, Logistics, or related field; MBA preferred.
• 7-12+ years of experience in key account management within transportation, logistics, or warehousing.
• Proven track record of managing large, complex accounts and delivering sustained revenue growth.
• Strong understanding of end-to-end supply chain operations and logistics solutions.
• Experience engaging with senior and executive-level client stakeholders.
• Advanced negotiation, communication, and strategic planning skills.
• Strong business acumen with a consultative, solutions-oriented approach.
• High level of accountability, ownership, and decision-making capability.

Aqua Gulf is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. Aqua Gulf is a drug-free employer.

Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Pay:

From $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Retirement plan Vision insurance

Work Location:

In person