Home Center Pro Account Manager

Job Title Home Center Pro Account Manager Position Overview Position Summary The Pro Account Manager is responsible for driving strategic growth and operational excellence across Shaw's partnership with Home Center Pro divisions. This role focuses on supporting outside sales reps (OSRs), managing complex quoting workflows, and positioning Shaw's flooring solutions as indispensable to Pro expansion efforts in serving small-to-mid-size builders, remodelers, specialty contractors, and commercial opportunities. Key Responsibilities Strategic Account Management Serve as the primary liaison between Shaw and the Home Center Pro sales teams. Build and maintain relationships with key stakeholders such as Pro Sales Managers, Pro Merchants, Pro Product Sales Specialists, etc. Support field reps with quoting, product selection, and training resources. Oversee Quote Center / Expanded Aisle (Pro Catalog) management and updates Coordinate with National Account Management efforts to ensure Pro strategy aligns with online and core (in-store) strategy. Sales Enablement & Training Develop and deliver targeted training programs for Home Center Pro teams, focusing on product knowledge, quoting practices, and scenario-based selling. Identify and cultivate internal flooring advocates to serve as localized subject matter experts. Quoting & Takeoff Support Lead efforts to simplify and automate bundling of trims, adhesives, and related products for easier quoting and order consolidation. Evaluate feasibility of offering takeoff services and coordinate resource allocation for implementation. Process Optimization Collaborate cross-functionally both internally and externally to document and refine workflows for handling Home Center Pro commercial requests, including pricing strategy and SIS involvement. Develop decision trees and scenario-based guidelines to ensure consistent and scalable support. Provide input on changes needed for internal CRM systems to maximize productivity and tracking Market Intelligence & Reporting Analyze market trends, customer feedback, and performance metrics to inform strategy. Track opportunity conversion, lost bids, and lead generation through Salesforce and other tools. Qualifications 3+ years of experience in strategic account management, sales operations, or retail partnerships. Ability to quickly learn and understand the Home Center's Pro ecosystem, including internal product catalogs and workflows, responsibilities of Home Center Pro sales / spec and technical teams Strong project management and cross-functional collaboration skills. Excellent communication and presentation abilities. Experience with Salesforce, quoting platforms, and training development preferred. Ability to travel with Home Center OSR's for sales calls and presentations Preferred Attributes Ability to navigate complex organizational structures and influence across teams. Passion for customer experience and service-driven sales. Familiarity with flooring products and installation processes. Comfortable working in a hybrid environment with occasional travel. #LI-PH1 #ShawIND Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. A history of success, a future of possibility Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same. Exceeding our customers' expectations for quality, service and performance is at the heart of our business. Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. Learn more Operational Excellence Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world. Learn more Award Winning The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation. Learn more We Sustain Human Ability At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?" Learn More Community Partner From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively. Learn More In The News There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more! Learn More