Key Account Manager

Key Account Manager

ET GLOBAL

America Inc. Suwanee, GA Job Details 1 day ago Qualifications Project team coordination Meeting minutes Managing customer accounts Budget management Fiscal management Customer relationship building 6 years Marketing CAD Identifying new business opportunities Bachelor's degree in business Consulting experience Mid-level Client relationship development Bachelor's degree in marketing Client invoicing Schedule management Bachelor's degree Customer relationship management Organizational skills Scope management Project management software Budgeting CRM system proficiency Productivity software Cross-functional collaboration Business Account management Escalation handling Cross-functional team management Production scheduling Cross-functional communication

Full Job Description Description:

Summary :

ET Global is seeking a Key Account Manager who operates confidently at a mid-level and is ready to grow into a senior role. This candidate thrives in a team environment, performs when challenged, and instinctively seeks growth at every opportunity. The Key Account Manager will work to strategically manage, retain, and grow a book of assigned accounts. They support production & creative teams to ensure that client vision is successfully translated into the real world. The ideal candidate possesses a proven track record of managing complex activations, both physical and digital, and of aligning multiple project teams to deliver a creative vision and emerging as "the glue" for all project departments. Strategic thinking, work ethic, and problem solving abilities are quintessential to this role.

Key Responsibilities:

Client & Account Ownership Manage day-to-day relationships across assigned key accounts Serve as a primary point of contact for clients and be the glue with internal teams and external partners Ensure high client satisfaction through proactive communication and solutions-oriented thinking Lead client planning calls on a regular basis and provides agendas, meeting minutes and regular budget updates Identify opportunities to grow existing accounts and deepen client partnerships Keep an updated Account Plan for each client to document an overview of their status Maintain a deep knowledge of all accounts (incl. internal structure, operating budgets, and marketing objectives) Travel to meet clients on show sites or other projects, or client offices to ensure rapport through face-to-face relations is properly maintained Experiential & Production Leadership Partner with creative and production teams to bring experiential and booth concepts to life Consult with clients on booth strategy, flow, layout, infrastructure, and execution approach Manage projects from briefing through post-show, ensuring scope, timelines, and expectations are aligned Support onsite execution Timeline, Project & Internal Coordination Create, publish, and manage pre-production timelines, ensuring all action items are communicated and completed prior to deadlines. Create & co-author onsite schedules to ensure all internal and external requirements are integrated into the larger production schedule Ensure clean handoffs across departments (design, production, graphics, invoicing) Document project requirements and updates in ET Global systems Anticipate risks and escalate challenges early to leadership with proposed solutions Candidate must be highly organized, self-motivated, and attentive to details. Financial Management Support budget oversight, estimates, and change orders Track revenue and ensure accurate scope documentation Assist with invoicing and project close-out

Requirements:

What We're Looking For:

Experience managing client relationships in experiential, exhibits, events, or related industries Strong organizational skills and comfort managing multiple projects simultaneously Ability to collaborate across creative, production, and operational teams Confidence communicating with clients and internal stakeholders Willingness to travel and provide onsite leadership when required Desire to grow into a more senior, strategic role Proficient in Microsoft Office Suite, CRM & project management software agnostic

Preferred Skills:

Bachelor's degree in Business, Marketing, or a related field or proven experience as a Key Account Manager or in a similar role, preferably in the exhibit or events industry 6+ years of experience with experiential activations, tradeshows, or large-scale events Expertise in budget management and communicating change order processes with clients and internal teams for projects of all sizes Comfort reading CAD/technical drawings and discussing layout and AV considerations Experience in managing external vendors, logistics partners, and union labor crews both domestically and internationally Accountability for mistakes (we all make them) and the ability to move forward together and better