An Account Manager manages client accounts for a company. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems Accounts may be for product sales, advertising or marketing services or financial services such as banking.
The Account Manager plays a crucial role in supporting our purpose of creating lasting value for those we serve by directly managing the customer relationship and being a liaison between the business and the customer. The Account Manager is focused on establishing and growing customer relationships and coordinate sales. This individual will make daily personal visits to customer locations to demonstrate products, discuss projects and maintain personal and professional relationships. The Account Manager is seen as a champion for the company culture and through all activities and actions promotes our culture, our 5 P's and our purpose to create lasting value for those we serve.
Key Responsibilities & Essential Functions:
Build and maintain excellent customer relationships Provide excellent customer service for existing customers by providing solutions, managing projects, or providing information on products or services Identify new business opportunities and establish new customer relationships Review reports of business transactions, sales reports, expense reports and promotional letters for assigned accounts Developing strategic selling strategies for individual customers, track and analyze buying patterns Work closely with Inside Sales Representatives and Technicians to keep account activities and literature up to date Develop technical knowledge of new and changing industry
Requirements Critical Success Factors:
Excellent customer service orientation Ability to negotiate effectively at a high level and build strong relationships with customers, vendors and suppliers Ability to build strong relationships with our internal sales force and assist, guide and mentor when needed Excellent communication skills, including written, oral and effective listening skills Must be driven with a strong desire to learn and succeed in the position Ability to see the big picture when developing goals and strategies for the overall business Strong problem solving and decision making ability Ability to prioritize and juggle multiple priorities Ability to learn, grow, and adapt to change Ability to successfully work independently and in a team environment Strong work ethic with a positive attitude Willingness to give and receive constructive feedback Solid business acumen Self motivated with strong desire to take the initiative Dependable Drive for continuous improvement
Job Requirements/Specifications:
Five years experience in sales is required Minimum of two year degree or equivalent experience required; Four year degree preferred Demonstrated leadership experience required Electrical product knowledge is preferred Proficiency in Microsoft Office required Ability to travel (approximately 15%) for training and support of customer needs
Work Environment & Physical Demands:
Consistent, sitting, working with hands, working with fingers, talking, hearing, driving, work indoors Frequent, standing, works alone, works with others Some, walking, lifting, vision acuity-near, vision acuity-far, depth perception, field of vision, vision adjustment, customer contact Occasionally, carrying, bending @ the waist, reaching The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required. Equal Opportunity Employer, including Veterans and Individuals with Disabilities Several factors are considered in making compensation decisions at Van Meter; including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role.
