Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
AU
at United Site Services in MERIDIAN, Idaho, United States
Account Resolution Supervisor
Career Insights for Account Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Idaho data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
An Account Supervisor oversees the handling of client accounts and supervises account representatives and managers. May allocate new accounts to account representatives. Develops and maintains communication with company clients and works to resolve problems. Accounts may be for product sales, advertising or media relations businesses.
$60,449 / year median in Idaho
-6% projected decline
Job Description
at United Site Services in MERIDIAN, Idaho, United States Job Description About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Account Resolution Supervisor leads a team of Account Resolution Specialists focused on collecting payment for rentals and services. This role reports to and supports the Account Resolution Manager in executing broader strategies to get paid, improve key performance indicators (KPIs), and report results. With laser focus on our company's top five priorities-Safety, Sell New Business, Deliver Excellent Service, Bill Accurately, and Get Paid-this leader ensures daily operations are aligned to drive cash collection, reduce delinquency, and support business growth. Essential Functions Team Leadership & Development + Supervise, coach, and support a team of Account Resolution Specialists (AR collections). + Ensure equitable workload distribution and operational efficiency. + Set and reinforce SMART goals aligned to the business and AR strategy. + Conduct timely, fair, and constructive performance assessments. + Provide mentoring and support team member growth and development. AR Performance Management + Support the Account Resolution Manager in driving strategy to reduce AR, improve DSO , and achieve KPI targets. + Prioritize top accounts and direct resolution efforts to maximize cash flow. + Track and improve performance in key areas including: + Delinquency + Aged