Job Title:

Account Manager 1

FLSA Status:

Non-Exempt Reports to: Store Manager (or similar position)

Job Type:

Fulltime

POSITION OVERVIEW

- The Account Manager is eligible for a commissions program! This position is responsible for the servicing, managing and overseeing all aspects of an account or group of accounts assigned by management. This position may do a significant amount of service.

JOB RESPONSIBILITIES

Consistently maintains a weekly Service/Sales Route for all assigned accounts.
Forecast and track key account metrics:

CPM, CPH

Revenue and Inventory.

Complete and provide NRT reporting for Key Accounts.
Forecast and track key account metrics - CPM, CPH Revenue and Inventory.
Helps Develop service personnel in stores for efficiencies and redundancy for coverage.
Manage and maintain monthly and quarterly inspections for all assigned accounts.
Build and maintain strong, long-lasting customer relationship. Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Identify growth opportunities within assigned accounts and collaborates with sales team to ensure growth attainment within these\naccounts.
Resolves high severity requests or issues escalations as needed.
Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing\nadjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and\ndevices are up-to-date.
Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs
Manage a group of customers by servicing and selling recommended products and services.
Increase sales revenue by penetrating current customers, gaining new customers, and making cold calls .
Reviews market analysis to determine customer needs, volume potential, price schedules, discount rates and makes recommendations for\nmarketing and sales programs.
Serves as a coach to store teams and other sales team members.
Oversee fleet management programs and communicate to fleet accounts on ways to enhance efficiencies
Supports company safety and operational standards and adheres to all audit requirements
Other duties as assigned Account Manager Deliverables
Grow Sales and Service Revenue with assigned Accounts at rate of increase with the Store Budgets.
Obtains Monthly and Annual Gross Profit Goal. Goals may increase or decrease with Tire Manufacturer Price\nIncreases or Tariffs.
Complete Quarterly inspections for all assigned accounts with BASys and

YTRACS. COMPETENCIES AND SKILLS

Customer Service
Negotiation
Sales Skills
Manage and measure work
Teamwork
Communication

QUALIFICATIONS

A valid driver s license (required) and insurable driving\nrecord (required).
Experience in delivering client-focused solutions based on\ncustomer needs.
GED or High School Diploma

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