Customer Relationship Manager

Customer Relationship Manager Delmar International Inc. - 3.0 Glendale Heights, IL Job Details Full-time $70,000 - $80,000 a year 23 hours ago Benefits Dental insurance Career development plan Qualifications Customer communication Logistics company experience

Full Job Description Mandate:

Reporting to the Vice President of Business Development and Sales, the Customer Relationship Manager will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach. Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service. Additional duties involve responding to customer inquiries, conducting customer review calls, and fulfilling other tasks assigned by the company.

Requirements:

Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment Experience in ocean, air, ground, brokerage, or warehousing is considered an asset Bachelor's degree in business or a related field is considered an asset Knowledge of current air and ocean service offerings for transatlantic shipments to the United States and Canada will be considered an asset Travel may be required

What You Offer:

Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts Ability to ask the right questions, listen carefully and understand customers' needs Proven problem-solving skills Excellent communication skills

What We Offer:

Equal opportunity employer Competitive compensation Comprehensive health and dental care Balance between work and home life Opportunities for professional development and career growth Salary range: USD $70,000-80,000