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Staples
Inside Sales Account Manager, Quill
Career Insights for Inside Sales Account Manager
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Based on Illinois data
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What they do
An Inside Sales Account Manager focuses on retaining or increasing business with a select group of existing client accounts for a company. Develops and maintains remote relationships with company clients, promotes sales and services, and works to resolve problems. Conducts contact with clients via phone, email and teleconferences rather than in person. Accounts are predominantly business-to-business rather than between businesses and consumers
$44,913 / year median in Illinois
-5% projected decline
Job Description
Staples Inside Sales Account Manager, Quill Lincolnshire, IL Apply Staples is business to business. You're what binds us together. Quill's Inside Sales Account Manager role is an exciting opportunity to build meaningful customer relationships, drive revenue growth, and make a strong impact within a trusted brand. In this role, you will manage a dynamic book of business across North America, partnering with customers to understand their needs, deliver exceptional service, and uncover new opportunities. What you'll be doing:
- Serve as the primary point of contact and build long‑term customer relationships
- Manage a book of business with strong productivity and pipeline discipline
- Drive sales and profitability within existing accounts
- Make outbound calls to grow customer base
- Educate customers on Quill's products and programs
- Collaborate with internal partners to maximize account potential
- Conduct meaningful sales conversations with high‑value customers
- Review P&L and revenue analytics to protect financial health of accounts
- Identify under‑penetrated categories to increase YOY revenue
- Consistently meet or exceed productivity metrics and KPIs What you bring to the table:
- High integrity in all business interactions
- Strong time management and organizational skills
- Ability to uncover, develop, and close sales opportunities
- Strong relationship‑building skills
- Knowledge of products, pricing, and competition
- Ability to sell programs and solutions virtually
- Adaptability to a fast‑paced, evolving environment
- Strong problem‑solving and customer‑focused mindset What's needed -
Basic Qualifications:
- Associate or Bachelor's degree (or equivalent experience)
- Effective oral and written communication skills What's needed -
Preferred Qualifications:
- 1+ years of sales or B2B experience
- Proven account management success
- Strong business acumen and strategic thinking
- Excellent communication skills
- Proficiency with Microsoft Office and CRM tools
- Strong organizational and problem‑solving abilities
- Ability to adapt quickly in a changing sales environment
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO + 7 observed holidays + 1 floating holiday
- Discounts, 401(k) match, wellness programs, and more!