SUPPORT SERVICES SUPERVISOR

Description:

Wilson-McShane Corporation, a third party administrator for Taft-Hartley funds, is a seeking a full-time Support Services Supervisor in our Bloomington, MN office. Essential duties and responsibilities include the following: Supervise and support the day-to-day operations of the Support Services team Support hiring, onboarding, and training of new team members Ensure service levels, response times, and quality standards are consistently met Foster a positive, accountable, and service-oriented team culture Identify opportunities to streamline workflows, create efficiencies, and monitor team performance Maintain department policies and procedures Identify and lead continuous process improve initiatives Backup the Support Services team Understand employee complaints and work to reach a solution, escalating issues when necessary Maintain effective communication and working relationships with management, staff, and external entities Track attendance, time-off requests, and approve timesheets Other duties and projects as assigned This is an exempt position with a compensation range of $63,500 - $66,000 per year. The benefits offered include the following: Low Deductible Health, Prescription Drug and Dental Benefits Voluntary Vision, Accident, Critical Illness and Pet Insurance Flexible Spending Account (FSA) Employer Contribution to 401(k) & Employee Stock Ownership Plan (ESOP) 401(k) and Roth 401(k) Paid Holidays and Paid time off Dependent Care Reimbursement Account Life Insurance and AD&D Employee Assistance Program, including access to confidential counseling (virtual and in-person) To perform the job successfully, an individual should have the following qualifications: 2+ years of supervisory experience preferred Proficient with Microsoft Office (Word, Excel) Strong interpersonal, communication, and coaching skills Ability to balance hands on work with leadership responsibilities Proven problem solving and organizational skills To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service:

Respond promptly to requests for service and assistance

Communication:

Listen and ask for clarification when appropriate, respond to questions, write clearly and informatively

Professionalism:

Approach others tactfully, react well under pressure, accept responsibility for own actions, follow through on commitments, be a team player

Dependability:

Follow instructions, respond to management direction, keep commitments

Attendance & Punctuality:

Consistently at work and on time, ensure work responsibilities are covered when absent

Adaptability:

Adapt to changes in the work environment and able to prioritize duties

Quality:

Demonstrate accuracy and thoroughness, look for creative ways to improve and promote quality, monitor own work to ensure quality

Quantity:

Meet productivity standards, complete work in timely manner, strive to increase productivity, work quickly and manage multiple tasks at the same time

Judgment:

Display willingness to make independent decisions when needed and include appropriate people in decision-making process

Requirements: