Associate Customer Account Representative

Share this

Job Job Description Location:

Burns Harbor, IN Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative in Burns Harbor, Indiana. Our Associate Customer Account Representatives are an essential resource for customer account management and support. They are responsible for managing all aspects of the order flow process including project creation, release to manufacturing and confirming logistics support for final customer delivery. The ideal candidates will enjoy working in a fast-paced team environment, where multi-tasking and managing competing demands are critical to success.

Summary of Responsibilities:

Provide day-to-day front-line customer support Build strong customer relationships with internal and external customers working in a team environment Oversee customer accounts, including new customer set up, manage customer order status and expedite material through our production facilities to meet customer requirements Possess a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties Verify and audit manufacturing order details Confirm orders have been approved for production Monitor hold queues Manage data files for inter-company transfers Other duties as assigned

Minimum Qualifications:

Location:

Burns Harbor, IN Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative in Burns Harbor, Indiana. Our Associate Customer Account Representatives are an essential resource for customer account management and support. They are responsible for managing all aspects of the order flow process including project creation, release to manufacturing and confirming logistics support for final customer delivery. The ideal candidates will enjoy working in a fast-paced team environment, where multi-tasking and managing competing demands are critical to success.

Summary of Responsibilities:

Provide day-to-day front-line customer support Build strong customer relationships with internal and external customers working in a team environment Oversee customer accounts, including new customer set up, manage customer order status and expedite material through our production facilities to meet customer requirements Possess a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties Verify and audit manufacturing order details Confirm orders have been approved for production Monitor hold queues Manage data files for inter-company transfers Other duties as assigned

Minimum Qualifications:

High School Diploma or GED 2 years relevant work experience Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Strong problem solving, planning and decision-making skills Initiative, detail orientation and problem-solving skills Effectively communicates with team internally and externally

Preferred Qualifications:

Bachelor's degree Knowledge in SAP Experience working with Linux mainframe applications/ ERP systems Proven analytical capabilities Intermediate level in Microsoft Excel Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more. Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@clevelandcliffs.com or call 1(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.

Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment. Read more Let's get started Thank you for filling out the form. Join the Cleveland-Cliffs Talent Community to learn more about life at Cleveland-Cliffs, career opportunities, and more.

• First name
• Last name
• Email address (user@domain.com)
• City City entered successfuly State State entered successfuly Country Country entered successfuly Zipcode Area of Interest Area of Interest entered successfuly Accounting & Finance Administrative Communications & Public Relations Compensation & Benefits Engineering Environmental Ferrous Processing and Trading Hourly Production & Maintenance Human Resources & Labor Relations Information Technology Interns & Co-Ops Legal & Government Relations Production & Operations Management Safety Sales & Customer Service Supply Chain Tooling & Stamping Yes, I agree to the Terms of Use and Privacy Policy • Yes, I wish to be contacted with marketing and job alert emails from Cleveland-Cliffs.

I understand I can unsubscribe at any time. Get our newest jobs by email

• By entering your email address into Cleveland-Cliffs's Talent Network, a service provided to you by Symphony Talent, and selecting Continue, you agree that information about you may be collected, used, transferred, and disclosed, as described within the Symphony Talent Terms of Use and Privacy Policy links above.

The application process will continue in the Cleveland-Cliffs Workday Career portal. Continue to the Application No thanks, continue to apply © 2026 Symphony Talent Terms of Use | Privacy